tópico Re: Re: Patient Access App will not load na Mobile Apps & Services

Patient Access App will not load

Aeolus — Sat, 06 May 2023 19:57:08 GMT

The "Patient Access" App will not complete the the log in process on my Galaxy A33 5G. One UI v 1 Android v 13. All I get is three red pulsing dots on a semi transparent app login page; see screenshot below.

Patient access Tech Support unhelpful.

Will be grateful for any relevant advice.

Re: Patient Access App will not load

GoanGeek — Sat, 06 May 2023 21:38:42 GMT

Make sure all permissions are allowed in app settings.

Try reinstalling app.

Or

Get the NHS app. Does pretty much the same stuff.

Re: Patient Access App will not load

IndiW — Sat, 06 May 2023 22:56:17 GMT

I S22 Ultra.. It's working perfectly for me, in relation to NHS app , patient Access is much better rather farrrr better.

Re: Re: Patient Access App will not load

Aeolus — Sun, 07 May 2023 08:25:35 GMT

Should have said. I've tried all these and more like clearing cache and data. Yes NHS App covers most options but for me PA is better. Puzzled as to why it works on my wife's A33. Anyway, thanks for taking the time.

Re: Re: Patient Access App will not load

Aeolus — Sun, 07 May 2023 08:26:08 GMT

Agreed

Re: Patient Access App will not load

AndrewL — Sun, 07 May 2023 10:54:10 GMT

@Aeolus: If you try signing in using a different browser app e.g. Chrome, does the issue persist? If so, can you confirm if you're able to access other websites and web based applications without issue?

Re: Re: Patient Access App will not load

Aeolus — Sun, 07 May 2023 11:29:02 GMT

Thanks Andrew. Problem is with PA App. All's well on W11 and MS Edge.