topic Re: Secret mode lost/forgotten password in Mobile Apps & Services

Secret mode lost/forgotten password

NoobiSams — Wed, 22 Mar 2023 15:43:17 GMT

Long story short i was fixing/rearranging my samsung internet browser when i thought of the bookmarks in my secret mode (i haven't opened secret mode for two weeks prior to this) but when i tried to get in with the password i remember and any password that came to mind, it didn't work, so i am asking for help is there any way i can reset/change my secret mode password without deleting the bookmarks or saved pages cause i really REALLY dont want to lose the bookmarks and the saved pages there

I don't know but i hope samsung adds a email verification on secret mode if you forgot it and other stuff where there are passwords needed

Anyway i hope someone finds a way or the samsung creators/member add this feature.

Re: Secret mode lost/forgotten password

AndrewL — Thu, 23 Mar 2023 15:44:48 GMT

@NoobiSams : I have taken a look into this for you, and unfortunately there does not appear to be a means of resetting or recovering your password in Secret Mode in the Samsung Internet app (Samsung Internet > Tap the 3 lines in the bottom right > Settings > Personal browsing data > Secret mode settings. In the event that you forget your password, you will need to tap on 'Reset Secret mode' in order to add a new password, however this will remove any saved bookmarks or pages, which I appreciate is not ideal.

I have gone ahead and passed your feedback to our Research and Development Team, to see if anything can be done remedy this in a future update, and will keep you updated with any information they might share regarding this.

Re: Secret mode lost/forgotten password

NoobiSams — Fri, 24 Mar 2023 00:03:58 GMT

Thanks for the reply and i hope this does get notice cause until then i won't touch anything in my secret mode setting or anything related to it, once again thanks for the info and reply @AndrewL

Re: Secret mode lost/forgotten password

NoobiSams — Sun, 26 Mar 2023 11:10:59 GMT

Hello again @AndrewL i know i might sound rude or too demanding in this comment but i want to know if it really got passed or if it got noticed now, im sorry if i wasted your time but i hope this does get fixed early,

once again thanks

Re: Secret mode lost/forgotten password

AndrewL — Sun, 26 Mar 2023 11:17:15 GMT

@NoobiSams : Please be assured that your query has been passed to the Research and Development Team, and once I hear back from them I will update this thread with any feedback they provide.

Re: Secret mode lost/forgotten password

NoobiSams — Sun, 26 Mar 2023 13:47:41 GMT

Thanks for the reply again @AndrewL , and im sorry if im rushing this too much, also i really appreciate the fast reply,

Once again thanks @AndrewL .

Re: Secret mode lost/forgotten password

NoobiSams — Wed, 29 Mar 2023 11:36:34 GMT

Hello @AndrewL just wanted to follow up on the query, is there any progress or info?

Re: Secret mode lost/forgotten password

TessM — Wed, 29 Mar 2023 14:49:59 GMT

Hello @NoobiSams ,

I can see any update available yet. I have now contacted our colleagues back to see if they have a response for this and will contact you back as soon as myself, or any of the Samsung moderators here, hear from them. Have a lovely rest of your day.

Re: Secret mode lost/forgotten password

NoobiSams — Wed, 29 Mar 2023 15:25:01 GMT

Hello i know this says solved but i kid you not its still isn't

So just saying that to clear up some confusions

Re: Secret mode lost/forgotten password

TessM — Wed, 29 Mar 2023 15:56:17 GMT

This is an ongoing case, @NoobiSams , where are you seeing that as I cannot that this has been marked as solved anywhere?

Re: Secret mode lost/forgotten password

NoobiSams — Wed, 29 Mar 2023 16:04:53 GMT

Ah it said on my screen that it was solved for a solid 20 minutes, its fine now

Thanks

Re: Secret mode lost/forgotten password

NoobiSams — Mon, 03 Apr 2023 04:49:09 GMT

Question @TessM if possible, can you tell me when or how long will it take for me to get info or a response about the qeury?

Re: Secret mode lost/forgotten password

AndrewL — Mon, 03 Apr 2023 10:17:32 GMT

@NoobiSams : I can't provide a turnaround time, I'm afraid. Myself and the other mods are continuing to monitor for any updates from the R&D Team, and will post any feedback they provide once it becomes available.

Re: Secret mode lost/forgotten password

NoobiSams — Mon, 03 Apr 2023 11:04:30 GMT

Thanks for the reply @AndrewL this makes me feel a bit better

Once again thanks.

Re: Secret mode lost/forgotten password

NoobiSams — Tue, 25 Apr 2023 15:06:00 GMT

@AndrewL just checking in, is there any response from the research development team or any other team/person?

Re: Secret mode lost/forgotten password

AndrewL — Tue, 25 Apr 2023 18:17:38 GMT

@NoobiSams : I haven't heard back from the team yet, I'm afraid, however the case is marked as 'In progress', so please be assured that your query is being looked into. I can't provide a turnaround time, but I will keep you posted with any updates I receive.

Re: Secret mode lost/forgotten password

NoobiSams — Wed, 26 Apr 2023 16:12:29 GMT

Sorry for the late reply,

I hope that is true cause i really appreciate it; hoping for the best

I know it might sound annoying but ill try to check in every 4 weeks (please do tell me if its not fine)

Thanks again @AndrewL .

Re: Secret mode lost/forgotten password

AntS — Tue, 23 May 2023 15:14:08 GMT

Hi @NoobiSams , We've just had a response on this one. The developers have advised that due to the lack of information about users in the current 2 step verification concept (and similar) it's difficult for them to implement it for the Secret mode at this time. So it's a no for now, but now they are aware of what you encountered... and you never quite know what a future development might bring.

Re: Secret mode lost/forgotten password

NoobiSams — Tue, 23 May 2023 15:24:09 GMT

All i can say is thanks and d@mn, im very pleased that it was noticed but quite dissapointed and sad when there is nothing that can do (for now) but i look forward to future developments and i still hope this does get added :))

Thanks samsung team.

Re: Secret mode lost/forgotten password

NoobiSams — Mon, 10 Jul 2023 10:44:03 GMT

Huh, its been 3 months. I wonder how my secret mode is doing(haven't touched it for 3 months)

(Don't mind this comment this is just me reminiscing the problems i have and still have)