topic Re: Messaging in Mobile Apps & Services

Messaging

Shash01 — Sun, 26 Mar 2023 09:07:42 GMT

My messages layout has changed I don't like it and my messages are missing, I delete most messages except those from my partner, not deleted any for 20yrs and the only ones there are a couple of starred ones, gutted! I've looked at default and my default says it's messages with the blue icon 3 dots in middle that's what I've always used but the layout has completely changed and it won't change back. I've cleared the cache switched off and on but still can't get it back to original layout? Any help please?

Re: Messaging

NawtyRobot — Sun, 26 Mar 2023 09:37:10 GMT

Are you using Google messages or Samsung messages?

Re: Messaging

Shash01 — Sun, 26 Mar 2023 09:42:32 GMT

There are 2 messaging apps on my phone, they both say messages I use the blue icon with the 3 white dots going across, I assume that's the Samsung icon. Not used the other one?

Re: Messaging

keith30 — Sun, 26 Mar 2023 09:50:24 GMT

Sounds like your using the Samsung one as your default messages

Re: Messaging

AndrewL — Sun, 26 Mar 2023 09:52:00 GMT

@Shash01: Please can you confirm the model number and current Android version of the device you're using, located in Settings > About phone (Android version can be found in Software Information)?

Have you recently switched devices? The layout of the Messages app typically shows the messages and conversations in a list, with the most recent messages/conversations at the top of the list. Is this not the case? If you have any conversation categories set up, then try tapping on 'All' in the top left of the landing page to display all your messages, as per the above.

To give me a better understanding of your issue, are you able to provide a screenshot of what you're seeing, and attach it to your next reply?

Re: Messaging

Shash01 — Sun, 26 Mar 2023 10:05:16 GMT

Hi the android version is 13 it says model name which is SM-A526B/DS.
I've not switched devices but noticed the look changed when I was in Egypt last week? Don't know why that would change it ?

Re: Messaging

AndrewL — Sun, 26 Mar 2023 10:25:09 GMT

@Shash01: Looking at your screenshot, the layout is as expected, although it does seem like the font is larger than average. To adjust this, please head to Settings > Display > Font size and style, and adjust the slider at the bottom of the screen. To unpin a conversation from the top of the Messages app, press and hold on the conversation > Tap 'More' in the bottom right > Unpin from top.

Re: Messaging

Shash01 — Sun, 26 Mar 2023 10:36:00 GMT

I always pin my partners messages to the top also have my font larger as eyes getting old lol. My messages before were laid out like my partners. As in pic? I can't get this layout back?

Re: Messaging

Fiona26 — Sun, 26 Mar 2023 11:09:31 GMT

Are you and your partner on the same software? You messaging app looks to be the latest, where you partners looks like an older version. Have you recently updated your phone to latest android version or one ui 5.1? This could be why the layout is different, unfortunately being changed by latest software you won't be able to go back to that layout.

Re: Re: Messaging

Shash01 — Sun, 26 Mar 2023 11:15:11 GMT

It's one ui 5.1 hid is 3.1, it's so annoying, it's weird I didnt do an update before I went abroad, this changed when there but I don't understand where all of the messages have gone, with every update my messages were never lost 😕

Re: Re: Messaging

Shash01 — Sun, 26 Mar 2023 11:18:58 GMT

I also had read and delivered reports that's now gone and messages were in coloured bubbles that's now gone???

Re: Re: Re: Messaging

Fiona26 — Sun, 26 Mar 2023 11:19:51 GMT

So you do have the latest messaging app which explains the layout change. Have you checked your recycle bin, see if any of your old messages have gone into there. Tap the 3 dots in your messaging app, then go to recycle bin. If they are there you can restore them. If not, I'm not sure what happened to them.

Re: Re: Re: Messaging

Fiona26 — Sun, 26 Mar 2023 11:23:14 GMT

You will also find chat features in the 3 dots under settings. Make sure chat is turned on to receive read and delivered.

Re: Re: Re: Re: Messaging

Shash01 — Sun, 26 Mar 2023 11:29:42 GMT

You absolute star!! They were in there, no idea how. Thankyou do much. I have chat features turned on in settings but on my partners feed the option isn't there now to switch them on permenantly, I had chat for a few months on out conversations now no tab in our conversation settings to switch on? Thanks again for helping restore messages xx

Re: Re: Re: Re: Re: Messaging

Fiona26 — Sun, 26 Mar 2023 11:35:48 GMT

That's weird there is no option on your partners. Don't forget Google messages. I know its using a different messaging app and having to download another app. He should get chat features working using Google messages.

Re: Re: Re: Re: Messaging

Shash01 — Sun, 26 Mar 2023 11:44:00 GMT

Chat is on on his phone in our conversation but not listed in the 3 dots on my phone??

Re: Re: Re: Re: Re: Messaging

Fiona26 — Sun, 26 Mar 2023 11:57:06 GMT

If you go into phone settings > connections > more connections. Do you have the option to turn on rich communications? Rich communication is chat. If not Google messages will work for you. Only thing is you may not prefer it to Samsung messages.

Re: Messaging

Shash01 — Sun, 26 Mar 2023 12:03:34 GMT

Yes Rich comes is on, it's funny it comes on with some contacts but not others, it was on with my partner then the option disappeared? Thanks for all of your help, it's weird I go thru the settings whenever I gey a new phone and learn everything I can and I'm normally everyone else's techie lol. You've been a great help thankyou again x

Re: Re: Messaging

Fiona26 — Tue, 04 Apr 2023 07:20:27 GMT

With chat features you will only get blue bubbles and read and recieved with other android users that use the feature. If it's turned off their end you won't get read recieved. Also if they have an iPhone. Also need to be connected to WiFi or mobile data. I do know some networks don't support chat features in Samsung messages, so some do have to use Google messages to be able to use chat.

Re: Messaging

Shash01 — Sun, 26 Mar 2023 12:19:29 GMT

My partner has switched on too and he's on Samsung but older model than mine. I'm happy I've got my messages back so happy with that. It is strange how our chat no longer works for read and receive, as I said my chat service is switched on. If we each open our conversations and tap the 3 dots as in the photo I sent he has am option to turn chat between us off and on but I don't. Maybe it'll randomly start up again one day. Thanks Fiona👍