topic Re: Help in Mobile Apps & Services

Help

FedUpFedUp — Sat, 25 Mar 2023 09:36:41 GMT

Get ready for a long rant! I'm trying to text a contact and my messages will only send when I delete the messages I received from this contact! I've spoken to my network provider and they were useless. Help me please to save my sanity. Thank you.

Re: Help

ChrisM — Sat, 25 Mar 2023 15:09:39 GMT

Hi @FedUpFedUp

Could you confirm that you're using the standard SMS messaging service app on your phone? Also, are you able to create and send a brand new message to your contact, as opposed to a reply?

Re: Help

FedUpFedUp — Sat, 25 Mar 2023 15:14:35 GMT

Hi ChrisM. I'm using the standard SMS. I've tried tye brand new message as you suggested but that doesn't work. The only procedure that works is to delete the message I receive and then send a text.

Re: Help

PaulM1 — Sat, 25 Mar 2023 15:20:55 GMT

Hi, @FedUpFedUp. Thanks for getting back to us. Just to add to what @ChrisM has asked, it's entirely possible that you might need to clear the Messages app cache. In addition to that, our colleagues from Samsung Hong Kong also have some helpful suggestions in the guide below:

https://www.samsung.com/hk_en/support/mobile-devices/i-am-unable-to-send-sms-text-messages-from-galaxy-smartphone-how-do-i-fix-this/

Please let us know whether this facilitates you being able to text your contact as expected.

Re: Help

FedUpFedUp — Sat, 25 Mar 2023 15:51:16 GMT

Hi PaulM1. I will certainly try everything I have been advised to by you guys. It's utterly ridiculous however I really do appreciate any useful advice.

Re: Help

PaulM1 — Sat, 25 Mar 2023 15:55:50 GMT

You're welcome, @FedUpFedUp. I'm very confident that you'll get this resolved - either by clearing the Messages app cache or, in case there is an issue with low storage space on your phone, clearing some space:

https://www.samsung.com/uk/support/mobile-devices/how-to-clear-up-storage-space-on-your-smartphone/

We look forward to reading your update. 👍

Re: Help

FedUpFedUp — Sat, 25 Mar 2023 16:35:25 GMT

Hi PaulM1 and ChrisM. Thank you all for your advice and help, but unfortunately nothing has worked. I have a phone upgrade in October so who knows, a new device might be the answer. Until then I will write to my Mum instead of texting her.

Re: Help

PaulM1 — Sat, 25 Mar 2023 16:40:08 GMT

That's very strange, @FedUpFedUp, and I appreciate you keeping us updated. For clarity, does this issue only occur with the messages you receive/wish to send to one of your contacts or does it happen with any number/contact?

Re: Help

FedUpFedUp — Sat, 25 Mar 2023 16:48:50 GMT

It only happens with one of my contacts. I've texted others, and it's ok. I've asked my wife to text my Mum and its ok. I called my Mum's mobile from mine, and it's ok. If I soak my phone in gin will that help??

Re: Help

PaulM1 — Sat, 25 Mar 2023 16:54:27 GMT

Oh, that's interesting. As it's only happening with one contact, I recommend having a look at the guide below (from Samsung Philippines) and ensuring that the contact is fully unblocked:

https://www.samsung.com/ph/support/mobile-devices/how-to-block-and-unblock-contacts-on-your-samsung-galaxy-smartphone/

If the issue persists after checking that, I think it would be a good idea to submit an Error report, as this will allow our developers to take a closer look at what might be causing this very unusual behaviour on the Messages app:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

Our developers will get back to you with some suggestions, but I'll pre-empt that by confirming that it definitely won't involve gin. 😉

Re: Help

FedUpFedUp — Sat, 25 Mar 2023 17:03:15 GMT

PaulM1, I'm not sure who you are but in my eyes you're a bloody good egg! I'm about to board a plane so I will try your suggestions as soon as I can. Keep up the good work, you're a gift to the world.

Re: Help

PaulM1 — Sat, 25 Mar 2023 17:06:09 GMT

I really appreciate that, @FedUpFedUp. I look forward to hearing back from you in due course. 👍

Re: Help

PaulC59 — Sat, 25 Mar 2023 21:15:13 GMT

Might be a long shot but if nothing works and it continues with just one contact it could be an issue with that one contact's phone i.e their SIM or cache could so it will only accept a new message if one is deleted to create space for the new one? Like if your inbox is full? Or check your settings to see where your messages and contacts are stored ensuring it's your phone and not your SIM as they quickly fill up. It's really strange it's only happening with one number got me scratching my head lol? Hope this helps

Re: Help

FedUpFedUp — Mon, 27 Mar 2023 08:53:23 GMT

Good Morning Gentlemen. Unfortunately nothing has worked but I thank you and your big brains once again.