topic Re: Re: Banking app in Mobile Apps & Services

Banking app

Dannyboy9888 — Fri, 24 Mar 2023 17:44:14 GMT

Hi can anybody help please, banking app all of a sudden will not let me sign in. Error 9300100 sorry you cant use this app we've detected your device has been jailbroken/rooted

Re: Banking app

NawtyRobot — Fri, 24 Mar 2023 18:28:25 GMT

Has your device been rooted? Or modified?

Contact the bank

Re: Banking app

Dannyboy9888 — Fri, 24 Mar 2023 19:51:23 GMT

No it's not been rooted. I've contacted the bank, told me to contact my phone manufacturer. Now the have told me to send feedback to error reports on here. Hopefully I get a message back

Re: Re: Banking app

StuartR — Sat, 25 Mar 2023 07:43:24 GMT

Was the phone purchased new or second hand? If its second hand it may be rooted.

Re: Re: Re: Banking app

Dannyboy9888 — Sat, 25 Mar 2023 14:15:41 GMT

No it's not rooted app was working fine then just stopped working

Re: Re: Re: Re: Banking app

StuartR — Sat, 25 Mar 2023 14:33:00 GMT

If this has just started to happen then it sounds more like Banking via the app is down irrespective of what your bank has said.

Or if you've recently installed or changed some settings on your phone prior to the app not working you'll need to undo that and see what happens.

Ultimately you could restore your phone back to factory settings.

You won't get a reply back from Samsung posting error reports on here, it's a customer forum we're just like you. The best you'll get is a moderator telling you to contact samsung customer service.

Re: Banking app

Dannyboy9888 — Sat, 25 Mar 2023 14:36:39 GMT

I have spoken to my bank app is working fine. When I come to think about it, I'm sure it started playing up after software update. Also I've contacted error support on here, I just thought I'd mention this on the customer forum incase anyone else has come across same issue. Thanks for trying to help though.

Re: Banking app

ChrisM — Sat, 25 Mar 2023 15:01:53 GMT

If this has been logged as an Error Report through the Samsung Members app on your phone, you should receive a response soon, @Dannyboy9888.