onderwerp Re: Re: Emails wont send in Mobile Apps & Services

Emails wont send

EH100 — Sat, 04 Feb 2023 17:52:26 GMT

Cant send e mails on Samsung main app . Can receive ok. 3 other family members have same problems.. Will send ok from laptop but not android. Any help as cant find anything and wondered if it was happening on everyone's devices

Re: Emails wont send

StuartR — Sun, 05 Feb 2023 05:55:39 GMT

Samsungs email app is working fine for me, sends and receives emails.

Are all of you using the same email service in samsung email? it could be issues with that email provider.

Re: Re: Emails wont send

EH100 — Sun, 05 Feb 2023 10:01:57 GMT

Using Live .co.uk

Re: Re: Emails wont send

EH100 — Mon, 13 Feb 2023 11:06:39 GMT

None of the above solutions work. Using different providers using different Samsung phones. All using live.co.uk e mails

Re: Emails wont send

TessM — Mon, 13 Feb 2023 14:53:01 GMT

Hi @EH100 ,

it seems that there has been some changes on emails services provided by Microsoft as Hotmail and Outlook. To be able to receive emails again via the Samsung Email app please remove your account form the phone Settings> Accounts and backup> Manage accounts> Select your email> Remove account.

Then try to add this again from the same path: Settings> Accounts and backup> Manage accounts> Add account. When adding the account onto your device, select manual set up and select IMAP as the type of account, instead of POP3. Sign in to your email account on a PC / MAC or an internet browser to confirm that your account has not been disabled and that you are using the right credentials.

If 2-step verification was enabled for your account you may need to create an app specific password for accessing your email account on the Email app. If the IMAP protocol was disabled, you will need to log in on a web browser and enable this function. If this does not help, we would recommend contacting the email provider to get the right settings.