topic Removing stolen phone from Samsung account in Mobile Apps & Services

Removing stolen phone from Samsung account

AllanJones — Wed, 01 Feb 2023 23:07:37 GMT

Recently my Samsung A02 was stolen. I have replaced it with an A13. I have associated my new phone with my Samsung account, but how do I remove the stolen phone from my account? For some account-related procedures, I'm expected to enter a verification code that has been sent to the stolen phone. This is clearly absurd and impossible; but I cannot see any way to remove the stolen phone rom my account. I wouldn't be surprised if removing it required me to enter a code that had been sent to it!

Thanks

Allan

Re: Removing stolen phone from Samsung account

Neo001 — Thu, 02 Feb 2023 06:02:14 GMT

Hi,

Login to https://account.samsung.com/ and go to Security > Two-factor authentication > Send code to devices and remove the phone that you lost, from here. Toggle on the option for your new phone (if not already done so).

If it asks for a password, then this is the password of your Samsung account.

For some reason, if it does ask for a code which you are not able to provide, then it is best to contact Samsung Support. They might be able to change the settings/update details in your account.

Re: Removing stolen phone from Samsung account

Gatluak Gatwech chol — Thu, 21 Nov 2024 21:03:06 GMT

Removing stolen phone from Samsung account

Re: Removing stolen phone from Samsung account

PatronCannon — Fri, 02 May 2025 04:02:59 GMT

Hey guys I'm trying to locate my phone but the 2 step verification needs me to do it on THE PHONE IM TRYING TO LOCATE...how can I over ride this?