Thema "Samsung Care+ problem" in Mobile Apps & Services

Samsung Care+ problem

Gillerz10 — Wed, 01 Feb 2023 17:45:10 GMT

My S22 ultra got picked up for repair last Wednesday with a cracked screen and back. Still heard nothing. Last time I used them, same device and problems, I got my phone back on the Sunday after them again picking it up on the Wednesday (5 days) Anyone else suffering from long waits? This seems ridiculous now. No main phone and I leave the country Saturday.

Re: Samsung Care+ problem

Annie989 — Wed, 01 Feb 2023 18:09:50 GMT

Well I sent my flip back & on the chat it did say could be 11 days before it comes back

Re: Re: Samsung Care+ problem

Gillerz10 — Wed, 01 Feb 2023 18:27:42 GMT

When did they say that? Can't believe it! Am supposed to be off travelling on Saturday, can't leave without my phone 😅

Re: Samsung Care+ problem

kimmy85 — Wed, 01 Feb 2023 19:17:20 GMT

Mine was sent off on the 10th and I got it back yesterday.

Re: Re: Samsung Care+ problem

Gillerz10 — Wed, 01 Feb 2023 19:23:57 GMT

Whattt?! That's crazy!

Re: Re: Re: Samsung Care+ problem

Annie989 — Wed, 01 Feb 2023 20:41:59 GMT

When I was chatting to support but I think it's coming back tomorrow only went on Sunday but it was only the screen protector that went on my flip 3

Re: Re: Re: Re: Samsung Care+ problem

Gillerz10 — Wed, 01 Feb 2023 20:58:52 GMT

Nice! That's basically the same return time I had with my first claim. Genuinely have no idea why it's taking so long this time. Fully hope it gets sorted in time

Re: Re: Re: Re: Re: Samsung Care+ problem

Annie989 — Wed, 01 Feb 2023 21:03:03 GMT

Last time it was my fold 3 it took 3 weeks to sort it
& they said it was a screen protector but it looked like the screen to me

Re: Re: Re: Re: Re: Re: Samsung Care+ problem

Gillerz10 — Wed, 01 Feb 2023 21:08:58 GMT

Hmmm, is odd that's for sure!