topic Re: Cashback in Mobile Apps & Services

Cashback

GeoRob — Tue, 10 Jan 2023 21:15:37 GMT

I know it says 45 days to receive the cashback but does anyone know if it gets paid quicker

Re: Cashback

Bigtasty65 — Tue, 10 Jan 2023 22:41:49 GMT

I got cashback on my Book Pro 360 and Tab S7+. I received the cashback into my bank account about 5 days before the stated time.
In my case, I was really pleased with how it went.

Re: Cashback

ZahidMajid — Tue, 17 Jan 2023 13:44:10 GMT

I sent my claim on the 2nd of December and still haven't received anything. It was approved almost instantly but have not got any payment.

Re: Cashback

GIBXO — Tue, 17 Jan 2023 21:14:06 GMT

My cashback was accepted the 8/12, and as of today, I still have received my £300 cashback!?

Re: Cashback

Maries250877 — Wed, 18 Jan 2023 12:11:45 GMT

Mine was accepted 2/12 and I have been told there is a backlog and they can't give a time frame on when they will be paying out.

Re: Cashback

AndrewL — Thu, 19 Jan 2023 13:22:54 GMT

I'm sorry to hear that you some of you have encountered a delay with your cashback claim. If you head to the claim site and tap on 'Track my claim' at the top of the screen then you will be able to stay updated from here.

https://2021.samsungpromotions.claims/20_days_of_christmas

You may also wish to reach out to the Promotions Team directly at christmas@samsungpromotions.claims or by phone on 0330 054 5451 (UK) / +353 1800 851 869 (ROI) quoting your claim reference number, and an advisor will be able to provide further support from here.

Re: Cashback

Maries250877 — Thu, 19 Jan 2023 16:53:05 GMT

Sadly I have tried both. When u called I was told my cashback should be with me this week, however my claim hasn't been updated since 30.12.22, and when I emailed to chase it, I'm told it will be with me ASAP.

Never had an issue until now with Samsung promotions, so it's quite deflating when 7 weeks down the line they still haven't paid up.

Re: Re: Cashback

Jimus — Tue, 24 Jan 2023 17:07:16 GMT

Tried calling get an endless loop of automated messages unable to speak to advisor. Also completed web from to chase cashback as now over 45 days and just auto reply. Absolutely hopeless sort it out. Formal complaint now lodged next step is tv watchdog and social media

Re: Cashback

Cockneysparrer — Thu, 02 Nov 2023 18:10:34 GMT

I have done all the registering etc, in March, and have heard nothing. Can't appear to be able to even track my claim.

Re: Cashback

draxon — Fri, 26 Jan 2024 22:17:14 GMT

My 45 days ends on Sunday I'm skeptical this is a scam as I can't see it being sent in a Saturday or Sunday was accepted almost immediately bit too quick which made me suspicious.i hope I'm wrong and I'm paid.

Re: Cashback

NLxSPARKYuK — Sat, 27 Jan 2024 14:26:21 GMT

My 45 days ends Monday I called 5 minutes ago and the couldn’t find my claim number and told me to call Monday. I can track it but just says approved and due 29th

Re: Re: Cashback

draxon — Sun, 28 Jan 2024 19:10:57 GMT

Mine was due today

Re: Cashback

Members_CgT4FuR — Wed, 21 Feb 2024 17:06:04 GMT

Did u ever recieve your cashback?

Re: Cashback

Briandillon1980 — Wed, 23 Oct 2024 07:18:52 GMT

No never got mine

Re: Cashback

Members_Ku0dxW2 — Wed, 30 Oct 2024 13:04:42 GMT

I am due a cashback to i received the wireless earbuds last week but still no cashback, the phone number mentioned in an earlier reply goes to a automated voice message system, the track my claim never sends a code log into my claim, it's ridiculous and absurd, the only reason I bought this phone was because of the cashback.

Re: Cashback

Pharmmum — Fri, 15 Nov 2024 16:33:19 GMT

Cashback. Everything is within the promotion but my claim hasn't passed approved and no ones replies to my emails. Looking at all the hassle others have I'm just going to report them to ASA. I'm sure they believe people won't claim or won't bother to chase it but I can't afford that and the oven is the one I've been wanting for over a year.

Re: Cashback

Azoo — Fri, 20 Dec 2024 00:02:18 GMT

I buy a Samsung television and soundbar in October
Delivery arrived on 2 Dec before I asked Samsung customer service said when u get your delivery you are still eligible for cashback please sort my cashback ASAP