sujet Re: android 13 update dans Mobile Apps & Services

android 13 update

kada0797 — Wed, 28 Dec 2022 10:33:18 GMT

Hello everyone. I have s21 ultra 5g (sm-g998b) i think made in argentine , but I am currently in algeria (my country). I'm not getting any update of android 13. Last updated was in October first 2022 . What can be the problem in your opinion?

thank you.

Re: android 13 update

ChrisM — Wed, 28 Dec 2022 16:01:09 GMT

Hi @kada0797

Could you confirm where you actually purchased your Galaxy S21 Ultra?

Re: android 13 update

kada0797 — Sun, 01 Jan 2023 14:58:26 GMT

HI @ChrisM

i bought my s21 ultra from DUBAI . and its a used one

Re: android 13 update

AndrewL — Sun, 01 Jan 2023 17:27:18 GMT

@kada0797: If you're outside the region that the device was intended to be used in, then this can lead to compatibility issues with updates, due to software variances that exist in our devices from country to country. If you're unable to update your S21 Ultra via Settings > Software update > Download and install, then you may wish to try Smart Switch on a PC or Mac to see if this helps.

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S21 Ultra using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

Re: android 13 update

kada0797 — Mon, 02 Jan 2023 10:40:31 GMT

@AndrewL: thank you so much that was hulpful.

but i have another s21 ultra. i purchase it from argantina last year and still didnt get the latest android 13 update SM-G998B.

can you please help me with this one?