topic Re: S health app not counting steps on phone in Mobile Apps & Services

S health app not counting steps on phone

Catherine_P_83 — Mon, 02 Sep 2019 20:03:50 GMT

My s health app has stopped counting my steps on the phone.

Is there any way this can be reset?

I only use the app on my Samsung A50 phone

Hope you can help!!

Re: S health app not counting steps on phone

Pampoo — Wed, 18 Sep 2019 21:46:24 GMT

Hi, Mate!

You can possibly resolve it by performing some basic troubleshooting steps:
1. Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app.
2. Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache. If the issue still persist, choose the ''Clear data''.
3. Uninstall/reinstall through Settings> Apps> Samsung Health> Uninstall, to install please open the Google Playstore or Galaxy Apps.

Hope that it will work!
Thank you!

Re: S health app not counting steps on phone

Yvonne98 — Thu, 09 Jan 2020 06:58:38 GMT

I did all of that what you said and still it doesnt work

Re: S health app not counting steps on phone

Anilhira — Fri, 10 Jan 2020 02:47:28 GMT

Samsung health not counting step

Re: S health app not counting steps on phone

Anders3 — Tue, 28 Jan 2020 17:45:18 GMT

Same problem here. Brand new A50 and it doesn't work 🤔😳

It worked on my old Motorola. What is a paradox.

Re: S health app not counting steps on phone

TooBorg — Sun, 02 Feb 2020 15:14:56 GMT

I have a new A50 and have this problem too. I contacted Samsung members with this issue several times. They only say clear data even when i wrote i gave done that. It fix my issue temporarly. Also restart phone fix temporarly.

I guess there us a software bug Samsung have to fix or the A50 is defect.

If i track an activity it counts step correct in the activity, but total steps for the day can be zero

Re: S health app not counting steps on phone

Anders3 — Mon, 03 Feb 2020 16:51:39 GMT

Had the same problem. Nothing worked. Except a reboot 👍😀

solved

Re: S health app not counting steps on phone

Steaders1965 — Wed, 12 Feb 2020 20:03:35 GMT

I frequently get this on my A50. I have to reboot the phone to get it counting again

Re: S health app not counting steps on phone

TIRUPATHIRAO — Fri, 14 Feb 2020 08:38:25 GMT

Why

Re: S health app not counting steps on phone

kchandra — Thu, 27 Feb 2020 03:11:35 GMT

None of the steps suggested is working. I am disappointed with this app. I had no such problem in my lenovo phone for 3 years. My Samsung Galaxy M30 has started giving problem within 9 months of purchase.

Re: S health app not counting steps on phone

KayP — Thu, 05 Mar 2020 08:25:21 GMT

Same problem for me. I recently bought a new phone and installed Samsung Health as I loved it on my old phone. This seems to be a new version and I'm wondering if there's a way to install the previous version to see if that solves the problem.

Re: S health app not counting steps on phone

Yellow_Atom — Fri, 24 Apr 2020 09:20:14 GMT

Hi,

Yesterday I did an activity : 8.71 Km , ~11'000 steps.

But only 906 was counted for the all day ...

How is it possible ?

Can I add steps manually for that day ?

Re: S health app not counting steps on phone

Kayeox — Wed, 06 May 2020 11:52:44 GMT

I am having the same problem with my S10, it had been working fine and all of a sudden it now does not work, I have done all these things started.

Re: S health app not counting steps on phone

Avelon — Tue, 12 May 2020 00:09:06 GMT

I've done all of the steps on my note 8 and nothing is working. Error code (0x04#0xEx1#002C6869N2730)

Re: S health app not counting steps on phone

DavieW — Sun, 17 May 2020 14:08:26 GMT

Hi,

This might be worth you having a look at:

I recently tried to extend the battery life of my new Samsung Galaxy A40 by disabling everything from running in the background, except WhatsApp. After I did this, S Health stopped counting my steps.

I've just fixed it now by doing the following; (the exact steps may differ for you depending on your phone and version of Android):

Settings > Device Care > Battery > App Power Management > Apps that won't be put to sleep > Add apps > (scroll down till you find Samsung Health, tap to select it and > Add (it will then appear in the list of apps that won't be put to sleep.

When I did that, it started to count my steps automatically again when the app wasn't running in the foreground.

HTH,

Davie.

Re: S health app not counting steps on phone

AntKeeper — Mon, 18 May 2020 11:22:47 GMT

I have the same problem with my new M31. Any step counting app works, not only Samsung Health. Only phone reboot helps but for a short time. Even when I open the app and it is defenitely in foreground it doesn't count steps. Acceleroeter and gyro work fine (used test apps to check). I think the problem is in firmware. Any updates? Very annoying problem which doesn't allow using step counters.

Re: S health app not counting steps on phone

Nick520 — Mon, 18 May 2020 11:53:13 GMT

The problem is actually caused by the phone's battery optimiser shutting down Samsung Health after a set time.

To stop this happening you need to:

1. Go to settings

2.click on 'apps'

3 select 'Device Care'

4. click on 'battery'

5.select 'optimise battery usage',

6. select 'all apps' and uncheck samsung health.

Samsung Health should now count all steps.

Ps To be on the safe side check if you have 'C Cleaner' installed then disable it. This has a battery optimiser too which can sometimes switch Samsung Health off.

Re: S health app not counting steps on phone

AntKeeper — Mon, 18 May 2020 12:38:06 GMT

Thank you, I'll try it. But I had the same problem even when I have step counting apps on foreground.

Re: S health app not counting steps on phone

DougCowie — Sun, 24 May 2020 18:39:25 GMT

Thanks Davie, worked for me. I had a similar issue with my A40 where the App worked when I opened it but when closed (dormant) my steps were not being counted - irritating or what?

Re: S health app not counting steps on phone

Dhruba — Mon, 08 Jun 2020 02:20:37 GMT

I tried everything, cleared data, checked for update and also reinstalling the app after uninstalling it. I have done the process twice now and it still doesnot seem to work!! Any help?