topic Android 13 update in Mobile Apps & Services

Android 13 update

MW19 — Sun, 04 Dec 2022 18:23:16 GMT

After the latest Android 13 update my Fitbit Charge 5 will not sync with my phone. I have tried everything including deleting the app and reinstalling it. Has anyone else had this issue??

Re: Android 13 update

drtechnology1 — Mon, 05 Dec 2022 05:47:55 GMT

Yep, sort of.

I a9and many others I know) after getting the same update, have lost our data connection - even when 5 bars (full signal) on 5G or on wifi even - no data means no connection for a lot of apps - like google says no internet on chrome, snapchat can't send my snaps, FB messenger and whatsapp not working - Restarting the phone fixes itr - until 5 min later it goes down again! Almost certain you are having a similar or related issue.

Check my thread (post) I just made I am asking anyone with issues after this update to reply there so we can send Samsung a message this is not a "rare" issue as I was told and that I am crazy and it is my carrier's problem (it is happening across multiple phone models and carriers after the OneUI 5 Android 13 update)

Re: Android 13 update

Becalaa — Mon, 05 Dec 2022 11:23:46 GMT

I have the same problem with my Flip 3 and a number of people on the Fitbit forum have reported the same issue with Flip and Fold phones since the latest Samsung update though I haven't seen any response from FB reps. I can't sync, have tried all the usual restarts and reinstallation, now removed the device and can't reattach it. I can see the Fitbit on my list of Bluetooth devices, and the Fitbit app recognises it but then doesn't complete the handshake/installation. No issues with other apps or bluetooth devices so far.

Re: Android 13 update

Dadds62 — Mon, 05 Dec 2022 12:25:10 GMT

Yes, it stopped syncing after the update, and now I cannot get it to connect to my zfold4, I've cleared data and cache on the app, uninstall reinstalled, reset my charge 5 many times, no joy, contacted fitbit support..they want me to return the charge 5, but I'm afraid I'll have the same problem with a new one. Samsung, looks like you've broken something with the update, help!

Re: Re: Android 13 update

MW19 — Mon, 05 Dec 2022 13:01:52 GMT

Exactly the same issues. Samsung please sort!!

Re: Re: Android 13 update

MW19 — Mon, 05 Dec 2022 13:03:23 GMT

Exactly my issue. I was going to contact Fitbit but I thing Samsung need to sort it otherwise it will happen again and yes, they need to sort it straight away!!

Re: Re: Re: Android 13 update

Dadds62 — Mon, 05 Dec 2022 13:11:27 GMT

I've tried resetting network settings, still no joy..and I don't want to think about downgrading my zfold4, I'd loose even more life& patience!

Re: Android 13 update

151501 — Mon, 05 Dec 2022 17:16:05 GMT

Yes! My Charge 5 stopped connecting to my Flip 4 after the update. I've tried all the usual troubleshooting to no avail and I think the Samsung update messed something up. I also have the same issue with a Foreo device that no longer connects to my Flip 4 since the update. Both the Fitbit and the Foreo connect fine to my Note 8 via Bluetooth

Bluetooth connection between the Flip 4 and all audio devices is, however, still working fine - I've tried the buds, Sonos, Echo, Tribit and that's all working as it should

Re: Android 13 update

MW19 — Mon, 05 Dec 2022 17:22:42 GMT

See earlier reply where dr technology1 is asking for us to comment on his post to send to Samsung. They need to get this sorted as it seems to have effected a lot of us

Re: Android 13 update

ducat — Tue, 06 Dec 2022 10:43:14 GMT

Same issue here with a Flip 3 - Bluetooth worked fine for my Fitbit before the update, as soon as updated couldn't sync. Tried uninstalling & pairing as new device - exactly the same as above: doesn't send the pairing code to the fitbit. Definitely the result if the update. Any advice please?

Re: Re: Android 13 update

MW19 — Tue, 06 Dec 2022 16:29:46 GMT

I've tried everything and raised a case with Samsung but their suggestions haven't fixed the issue. See my earlier post about posting on Dr technology1 and hopefully they can show Samsung that it's not just a one off.

Re: Re: Re: Android 13 update

Dadds62 — Thu, 08 Dec 2022 22:55:08 GMT

Latest efforts, I have cleared Dalvik cache and the recovery mode- repair Apps. Still behaving just the same. I've raised a case with Samsung, so far their response is comical, suggesting environmental factors as something to check, WTF, the phone and watch are within 1 metre, on a wooden table, it doesn't matter what nearby devices are on, there is no microwave..other devices are fine. I have responded saying that if our issues are not fixed Samsung will not be on my shopping list. I am frankly furious with their response, absolutely no effort from Samsung!

Re: Re: Re: Re: Android 13 update

MW19 — Fri, 09 Dec 2022 01:48:23 GMT

It makes me so angry. I have got nowhere either with Samsung and my Fitbit is virtually useless

Re: Re: Re: Re: Re: Android 13 update

Dadds62 — Fri, 09 Dec 2022 10:43:31 GMT

Likewise, fitbit useless, I may have to fire up an old phone I have & see whether I can load the fitbit app on, just so the fitbit can work, "Samsung I expected better, will you give me a trade in for a Samsung watch with the same functionality, as you have effectively made our devices useless!"