topic Re: Mail app doesn't show custom folders in Mobile Apps & Services

Mail app doesn't show custom folders

nerkla — Mon, 08 Aug 2022 13:43:14 GMT

Hi,

I have connected Mail app with my Outlook account. The problem is that the email app doesn't show custom-made folders that I have created using the Outlook web version. I have archived mail into those folders but I'm not able to access them via app because they are not shown. If I go to settings, I'm only able to turn on syncing with folders like inbox, sent etc my custom folders are not shown.

Re: Mail app doesn't show custom folders

AndrewL — Mon, 08 Aug 2022 14:54:06 GMT

@nerkla: The Email app acts as a hub of sorts for any Email accounts you want to add, but it may not mirror any personal settings you have applied to the accounts themselves. If you haven't done so already, please open the Email app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop up window > Select your account > Email folders to sync, and explore your options here.

If the folders aren't available then, in this instance, I recommend using the dedicated Outlook app. This may already be pre-installed on your device - swipe up from your Home Screen > Microsoft folder > Outlook - or it can be downloaded from the Google Play Store. I hope this helps.

Re: Mail app doesn't show custom folders

Pietricello — Fri, 18 Nov 2022 12:10:28 GMT

Well despite the answer of Samsung in late 2022 this is a very huge bug, unbelievable. Anyway i found a workaround that fixes it completely. It works at today (11-18-2022) with Office365/Exchange mail. Simply add from samsung email on your mobile a dummy sudfolder under inbox (Test Folder for instance) ...magically all your private subfolders will appears. At that point you can safely remove the test subfolder.

Tested right now on latest Android 12 release on Z Flip 4.

Re: Mail app doesn't show custom folders

nerkla — Sat, 19 Nov 2022 20:55:48 GMT

Thank you for your replay. It doesn't work for me unfortunately. I have the regular Outlook account. Now I'm using the default Outlook mail app because Samsung doesn't want to fix this issue.

Re: Mail app doesn't show custom folders

Tfaletau — Tue, 07 Feb 2023 22:59:15 GMT

Thanks - This work around worked perfectly. For other users, ensure that when you add the folder, you select your Inbox as the folder in which to create the new folder.

Re: Mail app doesn't show custom folders

mzulgis — Mon, 13 Feb 2023 13:57:09 GMT

Thanks - worked like a charm.

Re: Mail app doesn't show custom folders

Members_8dycPWs — Fri, 19 May 2023 08:14:39 GMT

How bizarre, but this worked perfectly.

Thank you.

Paul

Re: Mail app doesn't show custom folders

StuBob — Sat, 08 Jul 2023 11:54:53 GMT

This worked for me too, to be clear, I simply opened Samsung mail and created a test (dummy) folder under the inbox and hey presto all my missing folders reappeared. The outlook account wasn't relevant to my fix.

Re: Mail app doesn't show custom folders

Members_CNi6SEW — Thu, 20 Jul 2023 09:41:33 GMT

Worked Perfectly! Thank you

Re: Mail app doesn't show custom folders

Angus Black — Wed, 16 Aug 2023 12:38:24 GMT

Very helpful, thanks. (08-16-2023)

Re: Mail app doesn't show custom folders

JGR1 — Mon, 04 Dec 2023 10:56:08 GMT

Thanks - this worked for me, too. Was getting a bit desperate!

Re: Mail app doesn't show custom folders

Wrennish — Fri, 22 Dec 2023 04:24:59 GMT

Thanks, Pietricello! This fix also works for displaying Gmail subfolders in Samsung Email. The only difference is that you create the temporary "TEST" folder under the [gmail] folder, not the INBOX folder. I was going crazy trying to figure this out so really appreciate your taking the time to share your solution! (Solution applied on a Samsung S23 Ultra phone, 21Dec23)

Re: Re: Mail app doesn't show custom folders

yg12345 — Thu, 04 Jan 2024 09:48:20 GMT

Worked great thanks

Re: Mail app doesn't show custom folders

FranzXK — Mon, 12 Feb 2024 11:31:25 GMT

Just to make it clear: this solution not only works for Outlook-Mailboxes but also for other types of mailboxes.

A huge thank you, Pietricello!

Re: Mail app doesn't show custom folders

Donsy — Wed, 06 Mar 2024 16:21:18 GMT

Worked a treat, thank you 👍

Re: Mail app doesn't show custom folders

kaliszek — Sun, 24 Mar 2024 17:27:19 GMT

I'm not connected to any other email app and I still can't see my sub folders in my inbox. I did the dummy email and changed syncing and it didn't work. Any help?

Re: Mail app doesn't show custom folders

Tfaletau — Sun, 24 Mar 2024 22:42:27 GMT

Hi, I am not sure what you mean by dummy email??? Once you have setup your email account and you are in your inbox, click on the hamburger menu on the top left, scroll to the bottom and select + Add Folder. Next, select your Inbox as the folder in which to add the dummy folder. Name the folder anything you like and complete the add...All of your sub-folders should now sync and show up. Good luck!

Re: Mail app doesn't show custom folders

Members_M8muKqQ — Fri, 24 May 2024 20:00:17 GMT

Thank you so much, this was doing my head in!

Re: Mail app doesn't show custom folders

Members_J4QKM8N — Tue, 11 Jun 2024 12:05:42 GMT

I know it's been a while since your post but was looking on here for a similar problem. To resolve, all I did was delete the account from my phone and then add the account again but use IMAP instead of POP3, Should be able to see all folders then. Hope that helps

Re: Mail app doesn't show custom folders

Brentew — Thu, 11 Jul 2024 12:38:10 GMT

I am having this problem (on my wife's phone) as well, but I do not have the +Add Folder. I have changed the server settings to the IMAP from POP3 and no change but I am unable to change from 995 to 993. We can see the difference between her phone and mine.