topic Re: Digital wellbeing problem in Mobile Apps & Services

Digital wellbeing problem

Jurremeyn — Fri, 03 Jan 2020 19:54:03 GMT

Hi,

After the android 10 update my digital wellbeing on my s10e only shows the information of the current day of usage. All the other days it says that I did not use my phone. Saw nobody else reporting this problem😬. Anyone any idea how to solve this?

Re: Digital wellbeing problem

ChrisM — Sat, 04 Jan 2020 13:23:01 GMT

Hi @Jurremeyn

If you click on the diagram showing today's stats, you should then have the option to look at previous days usage.

Hope this helps

Re: Digital wellbeing problem

EndritL — Mon, 06 Jan 2020 19:39:51 GMT

Unfortunatly not. I have the same problem even after the January Patch.

Re: Digital wellbeing problem

Jurremeyn — Mon, 06 Jan 2020 19:46:28 GMT

Sadly not, evem when I click on it is says that i did not use my phone (0 minutes)

Hopefully this will get fixed🤔

Re: Digital wellbeing problem

Jayn1 — Tue, 14 Jan 2020 23:49:31 GMT

I am facing the same issue. Did Samsung provide any solution yet?

Re: Digital wellbeing problem

SamC — Sun, 16 Feb 2020 17:00:46 GMT

I'm having the same problem still. Seems the phone will not store the data. Especially after a power down or power rest. Any idea when they will fix the problem?

Re: Digital wellbeing problem

SamC — Sun, 16 Feb 2020 17:01:16 GMT

Does not help.

Re: Digital wellbeing problem

Jash — Sat, 21 Mar 2020 21:10:15 GMT

I'm facing the same problem...have you'll found a solution yet?

What country did you buy your phone from?

Re: Digital wellbeing problem

Cghmn742 — Mon, 13 Apr 2020 09:26:49 GMT

Same problem, April 2020..

Re: Digital wellbeing problem

Yasma2005 — Thu, 21 May 2020 09:25:27 GMT

Same problem 25th of May 2020....