Diagnostic test no working screen

SJamesS — Sat, 05 Nov 2022 09:53:03 GMT

My wife's A21S screen isnt working, but I can access the phone and files via a PC. It suffered some slight water damage last weekend, by slight we were out in the rain and the phone was in an inside pocket, so I don't expect much water at all to have got in the phone. When she noticed the screen was frozen, a pinkish colour and lines on it. We immediately powered it down and put it on a radiator.

She likes the phone and it's just had A12, so am trying to see if anything can be done. We have had a quote for around £ 50 to replace the screen, but were warned it might be the motherboard therefore a screen replacement would not resolve the issue.

I just wonder if from a cable PC connection if it is possible to come to any conclusions?

Regards
James

Re: Diagnostic test no working screen

ChrisM — Sat, 05 Nov 2022 15:48:39 GMT

Hi James!

If the phone's still not working as it should after a week, we would suggest having your phone inspected by one of our engineers. You can see your repair options here: https://www.samsung.com/uk/support/repair/

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Diagnostic test no working screen

Re: Diagnostic test no working screen