topic Re: Samsng Gallery - OneDrive Sync - Not Working in Mobile Apps & Services

Samsng Gallery - OneDrive Sync - Not Working

DrJake — Tue, 06 Jul 2021 09:16:14 GMT

So recently, when we we're 'forced' to move away from the Samsung Cloud, it came up with a notification to 'move to OneDrive'.

I've always been synchronising/backing-up my photo's to OneDrive anyway, but I clicked it, with no idea what happens. It went through the motion of linking my Samsung and Microsoft accounts.

Thereafter, it stopped backing up to OneDrive, and did it directly through Samsung Gallery - didn't even know that was possible. The option to back-up from my Microsoft account within OneDrive has vanished, too.

So, this Galaxy S9, the phone in question, it stops syncing (stops backing up to OneDrive) and I have no idea how to fix it.

- I've clicked the 'Sync' button a million and one times, no luck, tried turning sync on and off. Someone, somewhere mentioned about going to accounts, then choosing OneDrive, then turning on 'Media Storage', that doesn't fix it, either.

- I've restarted multiple times (May seem obvious, but just writing everything tried)

- I've tried 'clearing data' and re-installing OneDrive (even though it doesn't matter of you have the OneDrive app installed)

- I've ensured Samsung Gallery and other related apps have the latest updates

- I've made sure the phone has the latest firmware updates.

I'm worried, that my pictures are not being backed-up - (which they aren't, as they do not show in OneDrive).

Any advice on how to fix this?

Thank you.

Re: Samsng Gallery - OneDrive Sync - Not Working

JAMES4578 — Tue, 06 Jul 2021 19:37:18 GMT

Hi @DrJake Try the following: In the one Drive app Tap Me-Settings- Camera Upload and check that option is enabled. Check that upload only when charging is not set. More details here: https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344

If that does not work try the fix:

1.Settings > Apps > OneDrive: clear cache and data
2. Log in to https://account.samsung.com/members
3. Select "Services"
4. At the bottom unlink Microsoft service
5. Then connect / link OneDrive again
6. In screen "Replace Samsung Cloud with OneDrive in Gallery..." etc.
click "Agree" and click [Connect]
7. Enter Microsoft login details
8. At "Connect your accounts" click [Accept]
9. Next screen "Connecting accounts"

See more details in this thread : https://eu.community.samsung.com/t5/galaxy-s10e-s10-s10/gallery-couldn-t-sync-data/td-p/3290016

Re: Samsng Gallery - OneDrive Sync - Not Working

Azthork — Wed, 08 Sep 2021 14:37:49 GMT

I tried this and didn't work. Still have to manually sync every few minutes. It uploads a few pictures and stop syncing. Repeat. Tried with wifi and mobile data. Same result.

Re: Samsng Gallery - OneDrive Sync - Not Working

UKSmeagal — Tue, 21 Sep 2021 08:25:58 GMT

I have a similar issue on my S20 plus since the last update. It tells me it cannot auto sync anymore. The last sync was on the 12th Sept. If I manually sync it'll do a few pics then stop again!

Any suggestions?

Re: Samsng Gallery - OneDrive Sync - Not Working

DrJake — Sat, 25 Sep 2021 19:14:48 GMT

Many months later, the same as others, still have this issue.

Works sometimes, And other times, It doesn't.

This is regardless of which phone I use (I have a couple of Samsung phones for personal and work).

Sadly doesn't see like any one else has figured this out either!

Re: Samsng Gallery - OneDrive Sync - Not Working

Azthork — Sun, 26 Sep 2021 01:16:53 GMT

Update: it uploaded all my pics to one folder in onedrive named "Camera Roll". Still sync with gallery only a few times and I have to manually update it. Now I have repeated pics in onedrive. I'm afraid to delete duplicates, I fear it deleted them from my phone forever.

Re: Samsng Gallery - OneDrive Sync - Not Working

Reubz — Thu, 30 Sep 2021 00:34:53 GMT

Mine isn't allowing me to make space on my phone it constantly loading and loading. Now it says an error has occurred and nothings happening

Re: Samsng Gallery - OneDrive Sync - Not Working

Azthork — Thu, 30 Sep 2021 01:02:18 GMT

I contacted Samsung support in a chat via Samsung members app. First person gave up quickly, and asked me to provide feedback of the issue in the error report thing and advised me to use Google photos. When the chat ended, I had the option to escalate the issue so I did. The second person asked permission to remote into my phone and I grated it. He/she played with the settings for several minutes without luck.

Re: Samsng Gallery - OneDrive Sync - Not Working

Reubz — Thu, 30 Sep 2021 01:28:26 GMT

I've been playing around with my settings for the past hour. If I go into gallery and try to innitiate the sync, it fails to even open Samsung cloud even though I use one drive. It keeps saying an error has occurred. So I cleared both one drive and Samsung cloud cache and data in settings. Samsung cloud still isn't letting me link my gallery to one drive. I went into one drive app and selected the upload camera function. All my photos are now syncing. I know Samsung is pulling the plug on Samsung cloud today for some countries, but they need to fix the issue in gallery settings that still uses the Samsung cloud settings. It's just confusing everyone

Re: Samsng Gallery - OneDrive Sync - Not Working

dragonparadise — Wed, 17 Nov 2021 22:00:13 GMT

I enabled sync today. It synced about 1.2GB of the more than 100GB that's on my phone, then stopped. I've already 'start sync' 5 times today, every time it stops!

Why is there no dedicated sync service that runs in the background and guarantees constant sync to onedrive?

Why is this done for the gallery? What about syncing other documents, settings, addresses , etc.?

Really weird to 'hide' such functionality in a gallery app. Especially since I switched to use F-Stop as the gallery app, I need to keep the Samsung gallery around for syncing to onedrive... not practical

Re: Samsng Gallery - OneDrive Sync - Not Working

DrJake — Sun, 19 Dec 2021 14:54:33 GMT

So, this worked for a some time, and now back to how it was again 🤷🏻‍♂️

Can't seem to find a solution in sight!

Re: Samsng Gallery - OneDrive Sync - Not Working

Debaschmidt — Thu, 31 Mar 2022 13:39:00 GMT

Hello all, I also had the same problem but recently I had another solution.

Instead of Gallery Sync use Media Storage sync .

go to settings -》 Accounts and Back up -》Manage Accounts-》 select one drive -》 click on Sync Account -》Turn On Media Storage sync

Re: Samsng Gallery - OneDrive Sync - Not Working

Kreston — Wed, 10 Aug 2022 20:39:50 GMT

After a while searching forums and dealing with this issue I have found MY fix and will post it everywhere to help other.

Samsung Website

Got to samsung dot com
Login to you your account
Go to services and unlink microsoft, if it's there, if not move on

Microsoft website

Go to microsoft dot com
Sign into your account
Go to security
Then advanced security
Then apps and services
If samsung is in there, unlink it, if not move on

Samsung Phone

Go to the Google Play store and uninstall OneDrive. It will not remove it, it will only remove the updates.
Then finally, go to the samsung Gallery app
In the app setting, go to Sync with OneDrive and enter your info as normal.
You will know it has worked if it shows you a visual picture of the samsung and microsoft app icons linked together asking for permissions and confirmation. Proceed to sign in and you should be good.

Hopefully this helps others out. It appears to be a samsung to microsoft account linking issue. They do not appear to be checking in the accounts prior to connecting. Bad programming really.

Best of luck to all!

Re: Samsng Gallery - OneDrive Sync - Not Working

enThu — Tue, 18 Mar 2025 16:20:29 GMT

My observation: Samsung Gallery to OneDrive sync often resets to gmail account, away from Microsoft account, for some reason. Then the sync between the two fails. Keep changing the account to Microsoft (live/hotmail) to re-ignite the sync 😵