topic Re: Gmail issues in Mobile Apps & Services

Gmail issues

Mo78 — Wed, 10 Aug 2022 11:59:54 GMT

Has anyone experiencing issues with their Gmail app as mine is frequently crashing on my S22 Ultra?

Re: Gmail issues

Midge123 — Wed, 10 Aug 2022 12:18:24 GMT

Hi I have the s20 ultra and not had any problems with Gmail

Re: Gmail issues

Ad-Man — Wed, 10 Aug 2022 13:50:53 GMT

No problems here

Re: Gmail issues

AshP_ — Wed, 10 Aug 2022 15:32:28 GMT

Hi @Mo78, I recommend clearing the cache of the Gmail app by heading to Settings > Apps > Gmail > Storage > Clear cache. I also recommend ensuring you're running the latest version of the app, you can check for updates by heading to the Play Store > Tap your initial to the right of the Search bar > Manage apps and device > Updates.

Re: Gmail issues

KrazyPipes — Tue, 01 Nov 2022 17:03:13 GMT

I just got my S22 Ultra and cannot get the gmail app to work, it crashes after about 3 seconds. I can't find a way to get support from Google and the Samsung Members app on the phone crashes when I try to start a thread. Maybe Samsung was the wrong brand to buy a phone from, the 21 Ultra had camera issues they wouldn't take care of and now I can't get email on my mobile device.

Re: Gmail issues

PaulM1 — Tue, 01 Nov 2022 17:27:56 GMT

Oh, that's strange. Please can you let me know whether you have cleared the cache of the Gmail app on your S22 Ultra, @KrazyPipes?

The tips in the article below are likely to prove helpful:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Please let me know how you get on.

Re: Gmail issues

KrazyPipes — Tue, 01 Nov 2022 17:34:06 GMT

Yes all cache and data was cleared to make sure in the transfer something didn't get messed up. I even loaded the Samsung mail app and tried to setup my gmail account and it crashes as well. I am the Microsoft Intune Administrator at my work and cannot get the gmail app to work with my work email either. This has been 2 days of my Samsung not working properly, thinking of dealing with the bad camera and sending this POS back to Samsung...

Re: Gmail issues

PaulM1 — Tue, 01 Nov 2022 17:38:36 GMT

That is very odd, @KrazyPipes, and I appreciate that you're eager to get this resolved. As this issue is occurring on separate email apps, it might be worth looking at other possibilities.

As a process of elimination, have/had you been receiving your personal and work emails recently (and without issue) on your previous phone?

Re: Gmail issues

KrazyPipes — Tue, 01 Nov 2022 17:43:17 GMT

I had no issues with my apps on the S21 and I was runbning the Android 13 beta on it, the S22 came in on Monday and updated to Android 13 after one other update (not Beta). We have been testing the Outlook app for the work profile and I thought that was the problem originally but know have to suspect it is Sansungs UI 5 on the S22 that is causing the issues.

Re: Gmail issues

KrazyPipes — Tue, 01 Nov 2022 18:05:01 GMT

I just removed the work profile and my personal gmail app is working, might be something with the Intune company Portal app and setup.

Re: Gmail issues

PaulM1 — Tue, 01 Nov 2022 18:06:57 GMT

Oh, that's good to hear. Thanks for persisting. 👍 Please let us know when you get your work email working as expected again.

Re: Gmail issues

KrazyPipes — Tue, 01 Nov 2022 18:40:26 GMT

I have added the Intune Company Portal app and completed the setup and all is working, not sure why it broke everything last time, but I am glad I don't have to return the new S22.