topic Can't send messages when not connected to the internet in Mobile Apps & Services

Can't send messages when not connected to the internet

B3C — Wed, 25 May 2022 11:48:13 GMT

For some reason I can't send any kind of message to a particular contact if I don't connect to the Internet. The send button is faded out and I can't press it

I have 'Chat' messages turned on, but the same occurs when it's turned off.

Any ideas or similar issues?

Re: Can't send messages when not connected to the internet

Kene87 — Wed, 25 May 2022 12:33:13 GMT

If you're not connected to the internet then you won't be able to access the service.

Lot of communication apps requires internet.

Re: Can't send messages when not connected to the internet

B3C — Wed, 25 May 2022 12:40:53 GMT

Shouldn't it just be text messages though? It's the normal Samsung messages app

Re: Re: Can't send messages when not connected to the internet

antikythera — Wed, 25 May 2022 12:48:51 GMT

No, it does both now like Google's app

Re: Re: Re: Can't send messages when not connected to the internet

B3C — Wed, 25 May 2022 13:01:54 GMT

Rubbish, if I wanted to use the Internet I'd use WhatsApp! Thanks anyway

Re: Re: Re: Re: Can't send messages when not connected to the internet

Kene87 — Wed, 25 May 2022 13:36:15 GMT

You still need internet to be able use the service whether it's wifi ot data. Internet is needed.

I advise to speak to customer service.

Re: Can't send messages when not connected to the internet

Kenneth-071 — Wed, 25 May 2022 14:59:56 GMT

In the Samsung Messages app is the default message type set to chat?

[Samsung Messages] > Settings > Chat settings > Default Message Type.

If so, try setting it to Automatic or Text or Multimedia and see it that helps.

Re: Re: Can't send messages when not connected to the internet

B3C — Wed, 25 May 2022 16:15:24 GMT

Default is set to text/multimedia, and I've managed to send a text message, but somehow only if I have 'Chats' turned on AND Internet. If I turn either one off I can't send 🤔

Re: Re: Can't send messages when not connected to the internet

Kenneth-071 — Wed, 25 May 2022 17:25:23 GMT

Go to:

Settings > Connections > More Connection Settings

And see if you have an option called Rich Communications, if so try turning it off.

Re: Can't send messages when not connected to the internet

B3C — Wed, 25 May 2022 18:09:16 GMT

Tried, still no 😞 wonder if it's the other phone

Re: Re: Re: Re: Can't send messages when not connected to the internet

antikythera — Thu, 26 May 2022 06:14:10 GMT

Rude! My answer isn't rubbish it's a feature of the messaging app. You can 'chat' to people over WiFi without using SMS. I guess Google and Samsung both wanted a slice of the pie. In Google's app you can turn it off as I did, not sure how Samsung have their settings laid out though

Re: Re: Re: Re: Re: Can't send messages when not connected to the internet

B3C — Thu, 26 May 2022 10:23:16 GMT

I obviously didn't mean your answer was rubbish. The feature is, I only want to use the messaging app to text offline not send things over the Internet. I thought I had turned it off but I then can't send anything to this one contact

Re: Can't send messages when not connected to the internet

AndrewL — Thu, 26 May 2022 14:28:43 GMT

@B3C: The Chat feature uses Wi-Fi, so the recipient in question must also have this feature enabled. If you'd rather use the Messages app for text and multimedia messages only then please open the Messages app > Tap the 3 dots in the top right > Settings > Chat Settings > Chat features, and toggle this option off. If your message contains pictures or emojis, or exceeds the character limit defined by your network, then Mobile Data will be required to send the message, as it will convert form SMS to MMS format.