topic Re: Samsung deleted all my pictures from my Gallery in Mobile Apps & Services

Samsung deleted all my pictures from my Gallery

katrina3 — Mon, 16 Aug 2021 15:59:43 GMT

Hello,

I was wondering if someone could help me please as i have tried contacting every single department at Samsung with no luck whatsoever! and those that have responded to me from Samsung are not able to help and i am starting to get quite frustrated!

I backed up all my photos and videos to One Drive as advised by samsung as i believe samsung gallery or cloud would automatically delete images and videos if this was not done by a certain date therefore within plenty of time i decided to back everything up so nothing got deleted by Samsung however it now turns out that Samsung have deleted all my photos and videos (Which go back around 10 years!!)

The only pictures i have access to is pictures from Snapchat, Whatsapp and pictures i have been sent, Any personal pictures i have taken myself i no longer have.

I have looked absolutely everywhere on my phone , I have checked OneDrive, Samsung Cloud, Google - Everywhere and the photos are literally no where to be seen, I have also done the whole turning off and back on but again the photos have completely vanished.

These pictures are so personal and sentimental and i cannot believe from following instructions that my pictures still got deleted by Samsung,

Please i would be so grateful if anyone could please help me? I have literally looked/tried absolutely everything!!

Any help is grateful appreciated.

Re: Samsung deleted all my pictures from my Gallery

xSteveuk — Mon, 16 Aug 2021 16:29:27 GMT

Hi
Try the My files app on your mobile image's and recycle bin

Re: Samsung deleted all my pictures from my Gallery

katrina3 — Mon, 16 Aug 2021 16:47:40 GMT

Hi Steve

Thank you for your message

I have tried My files however it shows the same pictures that are left in My Gallery and unfortunately i don't have a recycle bin (I have tried all the obvious ways to find this including clicking the three dots within my gallery but i still dont seem to have a recycle bin option)

Re: Samsung deleted all my pictures from my Gallery

xSteveuk — Mon, 16 Aug 2021 16:53:05 GMT

On my gallery at the bottom click on the three horizontal lines to view the recycle bin

Re: Samsung deleted all my pictures from my Gallery

katrina3 — Mon, 16 Aug 2021 16:55:07 GMT

Unfortunately i do not have this option, I only have the option to click into 3 dots and within this i have camera, Edit, Create album, Hide or unhide albums and then settings

Re: Samsung deleted all my pictures from my Gallery

xSteveuk — Mon, 16 Aug 2021 17:01:09 GMT

This may work for you

go to Settings > Accounts and backup > Samsung Cloud > Gallery > Trash. Select your photos and tap Restore

Re: Samsung deleted all my pictures from my Gallery

katrina3 — Tue, 17 Aug 2021 07:35:47 GMT

Thank you so much for the advice - I did try this and unfortunately this is only showing pictures i have deleted within the past couple of days.

Re: Samsung deleted all my pictures from my Gallery

Jinal — Wed, 17 Nov 2021 03:40:45 GMT

Hi, I recently faced the same issue. I wanted to download cloud pictures so I downloaded it. But surprisingly it has deleted all my old pictures I had taken. I don't believe this actually happened just bu downloading stored pictures. Did you find out how to restore old pictures? Were you able to get it back?

Re: Samsung deleted all my pictures from my Gallery

Ayesha_098 — Thu, 07 Apr 2022 01:09:52 GMT

Hi facing same issue and so worry plz tell if u found any solution

Re: Samsung deleted all my pictures from my Gallery

Niki1980 — Tue, 16 Aug 2022 11:07:04 GMT

Hi All, i have same issue, all my WhatsApp pictures gone, tried most solutions of updating software, switch off phone and on for 5 minutes, they are not there on Recycle Bin or under image on My Files. I am so frustrated bcos i had old picture back from 2014. I am in desperate of solution please

Re: Samsung deleted all my pictures from my Gallery

Neha Singh — Sat, 10 Sep 2022 07:20:34 GMT

@katrina3 wrote:
Hello,

I was wondering if someone could help me please as i have tried contacting every single department at Samsung with no luck whatsoever! and those that have responded to me from Samsung are not able to help and i am starting to get quite frustrated!
I backed up all my photos and videos to One Drive as advised by samsung as i believe samsung gallery or cloud would automatically delete images and videos if this was not done by a certain date therefore within plenty of time i decided to back everything up so nothing got deleted by Samsung however it now turns out that Samsung have deleted all my photos and videos (Which go back around 10 years!!)

The only pictures i have access to is pictures from Snapchat, Whatsapp and pictures i have been sent, Any personal pictures i have taken myself i no longer have.

I have looked absolutely everywhere on my phone , I have checked OneDrive, Samsung Cloud, Google - Everywhere and the photos are literally no where to be seen, I have also done the whole turning off and back on but again the photos have completely vanished.
These pictures are so personal and sentimental and i cannot believe from following instructions that my pictures still got deleted by Samsung,

I have been using samsung for a long time but now suddenly these things happening to all my samsung device. I would suggest to never go for samsung phones in future.Also they lack consumer services. Such disappointment is being faced by many of my friends.

Re: Samsung deleted all my pictures from my Gallery

Maryanne — Sat, 25 May 2024 15:29:57 GMT

Hi , The same thing happened to me . If your using samsung then you most likely have a recycled bin. Go to your gallery & along the bottom where you see "albums, pictures, stories" there will be 3 horizontal lones, tap them & your trash bin should be there.