topic 2 Factor identification is keeping me from unlocking my broken Samsung phone in Mobile Apps & Services

2 Factor identification is keeping me from unlocking my broken Samsung phone

liontrainer — Sat, 02 Apr 2022 19:23:40 GMT

I dropped my phone and broke its display. I have resigned myself to getting a new phone but I need to unlock the phone to get retrieve my data from the old broken phone.

I was delighted to see Samsung has a way of unlocking the screen of my device remotely from a PC by logging into my SamSung account. However, I made the mistake of enabling two factor authentication to be able to log into my Samsung account. Since my phone is locked, I am unable to retrieve the code sent by text to my phone. I also do not have the emergency codes that Samsung sent me when I enabled 2-factor authentication.

Does anyone know how I can either open my broken phone without a screen or get into my old Samsung account to unlock it remotely?

In case you wonder, I created a new Samsung account to get on this forum to ask the question.

Re: 2 Factor identification is keeping me from unlocking my broken Samsung phone

papashaun — Sat, 02 Apr 2022 19:36:37 GMT

If one available could try putting your sim in another phone temporarily so you can then get the 2 factor code text

Re: 2 Factor identification is keeping me from unlocking my broken Samsung phone

liontrainer — Sat, 02 Apr 2022 19:41:17 GMT

Thanks for the quick reply! I will have to wait until my new phone arrives, but that might be my best solution.

Re: Re: 2 Factor identification is keeping me from unlocking my broken Samsung..

papashaun — Sat, 02 Apr 2022 19:53:15 GMT

Your welcome 🤞 it works for you

Re: 2 Factor identification is keeping me from unlocking my broken Samsung phone

NawtyRobot — Sun, 03 Apr 2022 00:56:13 GMT

If you are using android message for you sms, you can access it from your browser

Re: Re: 2 Factor identification is keeping me from unlocking my broken Samsung..

Lumin — Mon, 19 Sep 2022 11:16:06 GMT

Hi im having the same problem right now and was wondering if this worked for you?

Re: Re: Re: 2 Factor identification is keeping me from unlocking my broken Sam..

papashaun — Mon, 19 Sep 2022 13:49:13 GMT

Hi I didn't personally have this problem - my comment was a suggestion to the original poster of this thread - he has ticked it as an accepted solution so guess it worked for him ! Prob worth a try and hope it works for you !

Re: 2 Factor identification is keeping me from unlocking my broken Samsung phone

nbwi2jba — Wed, 18 Dec 2024 13:41:16 GMT

This is happening to Me but it says to get the code from my phone but I can't and the number is a old number I don't have