topic Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before) in Mobile Apps & Services

Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

HelloPatricia — Thu, 14 Oct 2021 09:44:14 GMT

I have been using the lock screen pattern for a little over a year now and I always remembered it so it was no biggie. Today, literally out of nowhere, my phone asks me to enter a password. I have no idea why it asked me this, so I tried entering a variety of passwords. All it does is lock the phone for 30 seconds before I can try entering another password once I've had too many tries.

I have no idea what password it wants from me, I only have so many and I tried all of them. It says: "Use password after restart (before I restarted it said Use password to unlock screen), Your password contains at least 4 characters, including at least 1 letter." What password?! See, that's why I hate installing updates, this is just bull*****. I also tried to unlock my phone using Find My Phone and it does not work as it is not connected to the network (I tried restarting it before and I guess that screwed me now). I honestly don't even know if a factory reset would work at this stage, since it does not show any notifications either (apart from: Phone restarted, Unlock your phone to get app notifications).

Did anyone run into the same problem as I did and find a solution? I honestly don't want to try a factory reset (and I don't really think it's gonna work anyway since it's not showing any incoming notifications, either and I can't let my phone ring using Find My Phone).

This seems to be a major issue as I use my phone for work and can't log into the various accounts now as it is a two step verification...

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern..

rogersdave77 — Thu, 14 Oct 2021 09:59:18 GMT

Do you have access to your Google account? I think you can go into your security and changed lock pin from there...not 100% sure though 🤷

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern..

HelloPatricia — Thu, 14 Oct 2021 12:14:48 GMT

Thank you Roger, I have access but there was nothing I could do from there since my phone had no network access since I rebooted it...

I had to do a factory reset now, that seemed to have been the only solution. Luckily I saved most of the data on my SD card which I removed before resetting but that stuff is a pain in the butt.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

irishgirl — Thu, 21 Oct 2021 20:03:28 GMT

My phone is doing this its driving me insane..where do go on google

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Chand1 — Wed, 03 Nov 2021 15:42:07 GMT

Hi Patricia and everyone,

I got the same issue. I was using the same password for years and never forget it in my life. Also, my password is not 4 characters and one letter. I'm sure, it's Samsung issue.

One important thing is-----I haven't installed the latest update of Samsung for over a month even though the notification keeps showing continuously. If you too ignored the Samsung latest update then we can 100% confirm that it is Samsung issue.

It would be great if a person from Samsung replies here

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Chand1 — Wed, 03 Nov 2021 16:00:57 GMT

Hi GUys

I found out, this is a Samsung issue

https://www.cyclonis.com/how-to-fix-samsung-galaxy-s10-keeps-asking-for-password-problem/

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

BeateK1 — Sun, 20 Feb 2022 07:56:08 GMT

I have the same issue for the past months, except my phone asks for my PIN, which i never set up. Same story, i use finger print and pattern as well as facial recognition.

I have unlimited data so i always keep my network connection on, so i had no trouble unlocking it with FindMyMobile.

But this is so incredibly annoying to do every other week or so. After one such time i decided, OK, i will create a PIN in case this happens again, and guess what - the PIN i made was not working!!!

I see this as quite a big issue and don't understand why Samsung would not fix this after many months. This is my first Samsung and i am starting to regret buying it. I was trying to find a way to report the problem, but i can only chat with a robot or call support where they just tell me to use FindMyMobile.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Kevin B — Fri, 29 Apr 2022 01:45:18 GMT

Found the problem. When I first tried to set up my email or my outlook app on my S22. It kept asking me to set up a new password. I finally figured this out and it took me to settings and I just used the same password again for my outlook email password.

Today all of a sudden my phone locks me out and is asking for a password. I had no idea what password it wanted, then I read something about a password set up in settings and I remembered I set up a password in settings for my outlook email, I tried that password and my phone immediately unlocked and functioned normally again.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Members_4qVw7xn — Mon, 02 May 2022 13:27:29 GMT

Kevin B - thank you for the above. I set up Outlook email on my new S22 ultra this week so will bear it in mind when mine next locks up. I've had this problem since I used a train charge socket last November (irrelevant but it never happened to me prior to then). I had a galaxy S10 then. Now got a new S22 ultra and sim but it still continually locks me out, won't recognise any password, and a relative has to re-set the password for me remotely. Ridiculous situation. Are Samsung looking at this?

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Members_4qVw7xn — Mon, 02 May 2022 13:46:22 GMT

edit re the above - first sentence should have said re-set up Outlook email (as I had it on my phone previously).

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Snc87 — Mon, 16 May 2022 19:22:34 GMT

You have to make sure the wifi is enabled because it will have airplane mode on and won't let you shut airplane off until Samsung switch unlocks the device

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Snc87 — Mon, 16 May 2022 19:24:22 GMT

You must use Samsung switch. You also have to have the same account already signed in. And you have to have find my phone enabled. Also need wifi on your device because airplane mode will be enabled until unlocked by Samsung switch.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern..

irishgirl — Mon, 16 May 2022 19:41:08 GMT

If you have a spare phone you can use find my phone and it will find it. Then will ask you to create a password..happened to mine and I rang my network company and they guided me through it or it may have been samsung I called 🤔 not sure as it was about a year ago..you may have to put sim card in old phone ..hope this helps

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern..

eljuar — Sat, 10 Sep 2022 15:54:00 GMT

Thank you Irishgirl,

This was very helpful, and I was able to unlock my phone without having to factory reset.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

VaneLoa — Tue, 13 Sep 2022 03:30:45 GMT

I installed intune company portal and not sure if it's due to that but now I'm exactly ont hat "Use password after restart"

I'm kicking myself because I did not set up remote unlock on Find my phone so I'm stuck. tried the "default_password" and nada!

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

nafitlum — Wed, 26 Oct 2022 03:29:13 GMT

This seems to be a recurring issue. Happened to me and don't know what to do. I really don't want to factory reset my phone. It also happened to my colleague's friend. We didn't set any password, only among fingerprint, pattern, or PIN.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

Members_56rQNHy — Wed, 02 Nov 2022 20:02:53 GMT

Go on the findmymobile app, sign in with your Samsung account, then select your device and press unlock in the options. This will return your phone back to normal, but it will remove your password, so you can just make a password in settings.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

User XYZ — Thu, 24 Nov 2022 07:57:23 GMT

Getting the same error on Intune enrolled Samsung device. All work apps ask for a password and show the error "Use password after restart". Please let us know if you hear of any way to fix this without a factory reset. Also if "Find my phone" is not set up on the device.

Re: Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

User XYZ — Thu, 24 Nov 2022 08:01:06 GMT

Getting the same error on Intune enrolled Samsung device. All work apps ask for a password and show the error "Use password after restart". Can someone from Samsung reply to this? Why users are getting this only on work apps? Also, possible ways to fix this issue. We reached out to Microsoft Intune support and they are saying the issue is from Samsung's side.

Re: Re: Lock Screen suddenly asks for Password (always used fingerprint or pat..

iang — Fri, 09 Dec 2022 13:10:08 GMT

How do you do a factory reset