topic Re: Whatsapp photos can no longer be moved/copied to the Secure Folder in Mobile Apps & Services

Whatsapp photos can no longer be moved/copied to the Secure Folder

Flumpaloo — Wed, 19 Jan 2022 22:42:23 GMT

Hi, the recent update has stopped me being able to move/copy whatsapp photos to the Samsung Secure Folder. I have no problems with normal gallery photos and until the last Samsung update no issues from the WhatsApp Folder.

If I can move/copy photos from WhatsApp folders into other gallery folders I can then transfer them into the Secure folder...its very annoying. Do I need to change a setting or is this just the way it is now?

I am using an S20

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

LiquidSnake — Wed, 19 Jan 2022 22:54:48 GMT

Try clearing the cache partition on the phone and see if that works. To do this, just search 'how to clear cache partition S20' and you should find what you are looking for. Hope this helps! 😀

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Flumpaloo — Thu, 20 Jan 2022 00:02:23 GMT

Hi there, thanks for the suggestion. Unfortunately it didn't work.

When i try it I get the following message:

"Couldn't move all items. 0/1 items moved."

Any other thoughts?

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Ventor — Thu, 20 Jan 2022 07:42:03 GMT

@Flumpaloo Hello, make a backup of the Secure Folder, uninstall it, reinstall it and check.
If it still doesn't work, send an error report from Samsung Members/Help. Greetings.

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Flumpaloo — Thu, 20 Jan 2022 19:03:33 GMT

Thanks. Didn't work for me. I'll try the Error report route

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Imah — Fri, 21 Jan 2022 00:08:57 GMT

Same with me note 10 plus

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Members_eAzaJxF — Fri, 21 Jan 2022 05:57:26 GMT

Me neither, any thoughts?

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Aesmith — Sat, 22 Jan 2022 08:37:27 GMT

I'm also having the same issue. I cannot transfer any any pictures/videos received from WhatsApp to the secure folder. Never used to be an issue until the latest update. I can however move it to a different folder and it will move. I'm using S20.

Re: Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Flumpaloo — Sat, 22 Jan 2022 13:03:29 GMT

It's annoying. I've not managed to find a solution yet 😕

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Members_5VRbD12 — Sat, 22 Jan 2022 13:49:29 GMT

This was due to the January 2022 update adding a whole new root new directory called "Internal storage (Dual Messenger)"

So before this last update in January 2022 you had your root Internal files and if you had an SD card then that too, now you have 3 with the new 'Internal storage (Dual Messenger)'

You can view any recieved files like photos/videos and move them to another directory (like screenshots), then click it again straight away as it will still show in your photos folder and move it to secure... until Samsung learn how to code and beta test properly

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

TdF8 — Sun, 23 Jan 2022 10:03:08 GMT

My S10+ has the same issue since the latest update. Several other things are not working properly too, e.g. volume controls for media/chromecast etc.

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

SilentShielder — Tue, 25 Jan 2022 05:52:23 GMT

Create an Album, move all your pictures you wish to move to the album you just created and move the Album to secure folder.

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

StevieDunne86 — Tue, 25 Jan 2022 21:14:14 GMT

Hi, I copied to a folder, then moved them from there

Re: Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Flumpaloo — Tue, 25 Jan 2022 22:42:57 GMT

Thanks for sharing. I have been using this workaround since I noticed the problem It would be better if the issue was fixed properly!

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Gyan6 — Wed, 26 Jan 2022 15:58:22 GMT

Thanks the suggestion worked. Let's wait to see once Samsung completes the testing properly

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Samra98 — Fri, 28 Jan 2022 15:02:45 GMT

I'm facing the same problem with note 20 ultra.

but to avoid this error, I move the photos I need to get it secured into another folder in my gallery like camera folder, then move it to secure folder and it works!

but tbh, it's so annoying to do this every time I try to move a whatsapp attach there.

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Zombie06 — Sat, 29 Jan 2022 21:57:08 GMT

I have also been having same problems since the update with galaxy s21 ultra I also can not move pics out of my secure folder

Re: Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

Flumpaloo — Sat, 29 Jan 2022 22:19:59 GMT

It is very annoying!

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

DavidDCC — Mon, 31 Jan 2022 17:48:43 GMT

I got the solution, go to files and move the photos/videos to another folder, I move them to download, and then you can move them to Secure folder, I think it has to do with WhatsApps having the photos open on the app or using them, it worked for me.

David

Re: Whatsapp photos can no longer be moved/copied to the Secure Folder

S21 FE1 — Wed, 02 Feb 2022 09:16:13 GMT

Try to first transfer the image from WhatsApp folder to camera folder in gallery and then try to transfer in secure folder. I had this same issue and tried this method. It works