topic Re: S21 Ultra Text Messages in Mobile Apps & Services

S21 Ultra Text Messages

Adamw969 — Tue, 16 Feb 2021 11:24:34 GMT

Hi,

Is anyone having trouble with text messages. I chose the Samsung message app and i can send texts but cannot receive any.

The Google messages app built in i think is causing the issues but i cannot uninstall it.

I have tried using the Google app but is a right mess, message from the wrong person in conversations.

Re: S21 Ultra Text Messages

JimmyBawa — Tue, 16 Feb 2021 11:48:19 GMT

Have you selected either one to be your default messaging app?

Re: S21 Ultra Text Messages

Adamw969 — Tue, 16 Feb 2021 11:53:10 GMT

Hi Yes, i have selected the Samsung app as the default. I vaguely remember having the same issues on the S20 Ultra too.

Re: S21 Ultra Text Messages

KellyW93 — Tue, 16 Feb 2021 12:33:44 GMT

I'm having issues with texts too. the texts that were sent over WiFi or 4g weren't coming through so I had to change the settings so I only get old school text messages using the sim card. for some reason the wifi texts were going to my old phone so I disconnected it all and they still wouldn't go through to my new phone 🤷🏻

Re: S21 Ultra Text Messages

Adamw969 — Tue, 16 Feb 2021 12:44:38 GMT

Sounds like you have the same issues as me. All this technology you would think they could nail text messages in 2021

Re: S21 Ultra Text Messages

ChrisM — Tue, 16 Feb 2021 13:44:11 GMT

Hi all!

Try this to see if this helps:

Messages > 3 dots (right) > Settings > Chat settings > Toggle off Rich communication settings, this should resolve the issue. Let us know if this helps!

Re: S21 Ultra Text Messages

AshleyO — Tue, 16 Feb 2021 21:17:24 GMT

Part of the issue is we can't access chat settings. It's grayed out or it says registration failed.

Re: S21 Ultra Text Messages

TessM — Wed, 17 Feb 2021 10:16:17 GMT

How strange @AshleyO !

can you try your phone in Safe Mode to see if a third party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode. Are you able to turn the feature on whilst the phone is performing in this mode?

Safe Mode disables all third party apps and so if this starts working in this mode, we can confirm it is being blocked by a third party app.

Re: S21 Ultra Text Messages

AshleyO — Wed, 17 Feb 2021 13:24:24 GMT

Please share better step by step instructions. When I hit the power button it says power off, restart, emergency mode. There is no shield that starts it in safe mode.

Re: S21 Ultra Text Messages

AshleyO — Wed, 17 Feb 2021 13:27:13 GMT

Sometimes I wonder if your company even knows anything about how their phones work because I've spent hours on the phone with tech support and they know nothing.

Re: S21 Ultra Text Messages

TessM — Wed, 17 Feb 2021 14:13:32 GMT

I'm sorry to hear that you feel that way. You can find all the steps to do this step by step here: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Re: S21 Ultra Text Messages

AshleyO — Wed, 17 Feb 2021 14:20:11 GMT

I did that and it still said registration failed. And now I can't even send messages threw wifi. I have had nothing but issues since I got this brand new phone. Maybe your people should fix the issues and put out an update. I've already had it replaced because you guys told me my phone was defective but my new one does the same thing. I have been a Samsung customer for for more then 10 years. And this is the first time I've had so many issues with a phone I want to throw it at a wall.

Re: S21 Ultra Text Messages

Mandy500 — Tue, 04 May 2021 06:56:53 GMT

Hi I have just got my new s21 plus and wen I'm texting in the normal text app it says failed every other text I send is there any help plz as I have never had this problem with other Samsungs and its stressing me out I'm paying alot a month for this phone

Re: Re: S21 Ultra Text Messages

Adamw969 — Tue, 04 May 2021 07:32:59 GMT

Hi Chris m comment at the top of this page cured mine.

Re: Re: Re: S21 Ultra Text Messages

Mandy500 — Tue, 04 May 2021 07:51:59 GMT

Hi you mean turning the rich communications off iv just done that it's not every text it's like every other text since iv turned it off in last 20mins texts been sending what dose that rich communications actually do iv never had that before my last Samsung was S10 plus don't think that was on there and thank you for replying its terrible to get through to o2 they just don't put you through

Re: Re: Re: Re: S21 Ultra Text Messages

Adamw969 — Tue, 04 May 2021 08:26:44 GMT

Hi Mandy, yes the rich communications cured mine. I think the Google texts clash too. Through apps I beleive I forced stop and made samsung texts my default. I'll have a look later for you and get back to you.

Re: Re: Re: Re: Re: S21 Ultra Text Messages

Mandy500 — Tue, 04 May 2021 09:07:44 GMT

Thank you I really appreciate it

Re: Re: Re: Re: Re: Re: S21 Ultra Text Messages

Adamw969 — Tue, 04 May 2021 13:13:06 GMT

Hi Mandy, I did disable the Google messages then made the Samsung my default, I did this though Apps in the settings? Then do the rich communications process. Hope this works

Re: Re: Re: Re: Re: Re: Re: S21 Ultra Text Messages

Mandy500 — Tue, 04 May 2021 13:53:42 GMT

Thank you I will give it a try thank you for your help

Re: Re: Re: Re: Re: Re: Re: Re: S21 Ultra Text Messages

Adamw969 — Tue, 04 May 2021 16:38:52 GMT

No problem at all, hope it works 😃