topic Re: Re: App error in Mobile Apps & Services

App error

TopCat416 — Sat, 25 Dec 2021 23:07:31 GMT

Can't open app samsung health, asking me to contact here, error code 0x241300040f61401231e

Anyone can help?

Re: App error

GalaxyA51user — Sun, 26 Dec 2021 09:42:25 GMT

Have you rooted your phone? If yes, Samsung Health won't work because Knox is already tripped.

Re: App error

AndrewL — Sun, 26 Dec 2021 12:15:01 GMT

@TopCat416: Please try pressing the Volume Down and Power/Side buttons together for around 10 seconds until the phone restarts. Don't worry, this won't affect your personal data or settings. Now, head to the Galaxy Store > Tap the 3 lines in the bottom right > Updates, and check for any available updates for Samsung Health. If the issue persists, head to Settings > Apps > Samsung Health > Force Stop > Storage > Clear Cache, then try opening the app again. Let me know how you get on.

Re: Re: App error

TopCat416 — Sun, 26 Dec 2021 12:34:05 GMT

Tried what you said, got the app to open and start up, then it went back to error code.

Re: Re: App error

TopCat416 — Sun, 26 Dec 2021 12:34:50 GMT

Think the kid I got my phone of mentioned something about knox, what do you recommend to do?

Re: Re: App error

GalaxyA51user — Sun, 26 Dec 2021 19:04:24 GMT

Download the Phone Info Sam app from Play Store and check if the Knox is 0x0. If it's 0x1, you need to unroot first then change motherboard. Unroot won't cost anything, but motherboard yes. Knox is hardware and software-based. My A51 (A515F/DSN SER Russia) has Knox status 0x0, which means it's functional.

Re: App error

Msayed — Tue, 31 May 2022 20:34:24 GMT

Hello TopCat416, did u find any solution for this issue

Re: Re: App error

TopCat416 — Tue, 31 May 2022 20:51:55 GMT

No in the end I just gave up and was going to get another health app to sink with with my watch.