topic Re: Do not disturb not working in Mobile Apps & Services

Do not disturb not working

Amy H — Thu, 09 Dec 2021 22:36:57 GMT

I use a do not disturb schedule for a night time, 10pm-7am. Since I've update my phone, my do not disturb does not turn off on a morning until I physically turn it off. This never use to be the case.

I've tried deleting and creating a new schedule but it still doesn't turn off when it should. I would try wellbeing routine but I use my phone in bed and I cannot use it in grey screen.

My husband has also update his phone and it has not affected his schedule on his phone.

Can anyone please help as it's very frustrating.

Re: Do not disturb not working

xSteveuk — Thu, 09 Dec 2021 22:50:06 GMT

Hi,
Does it work in safe mode?

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

If it does then a third party app
Is causing an issue
Are you using taska

Re: Do not disturb not working

Anonymous User — Thu, 09 Dec 2021 23:11:34 GMT

Oh no worries if you need any help

Re: Do not disturb not working

NinaWildeUK — Fri, 10 Dec 2021 14:17:57 GMT

Had the same issue a few times

Re: Do not disturb not working

Amy H — Sat, 11 Dec 2021 23:19:29 GMT

I did a short test in safe mode and it seems to have worked properly then. So how would I know what app is creating the problem? As I haven't downloaded any new apps it only stopped working with the 2 new updates.

Re: Re: Do not disturb not working

xSteveuk — Sat, 11 Dec 2021 23:49:42 GMT

Hi,
uninsalling and reinstalling apps to find the culprit that's causing the issue with the do not disturb from working

Re: Do not disturb not working

AndrewL — Sun, 12 Dec 2021 12:07:56 GMT

@Amy H: Sadly it isn't possible to tell which app is causing your issue. If the problem wasn't present in Safe Mode, then I recommend deleting any recently installed 3rd party apps, using a process of elimination to identify the problem app. You could try heading to Settings > Battery and Device Care > Tap the bar chart symbol at the top of the screen, and checking the App Issue History section, as this may give you an idea of which app is to blame.