topic Re: Samsung Health App isn't adding steps from automatic work out. in Mobile Apps & Services

Samsung Health App isn't adding steps from automatic work out.

wakejr — Tue, 07 Dec 2021 17:33:04 GMT

Normally when I walk, my watch automatically detects that I am working out after about 10 minutes and starts tracking the work out. It counts the steps towards my daily total steps in Samsung Health. This morning, however, I noticed that even though my workout indicated I took 7700 steps my watch only displayed the steps I took afterwards (around 250). How do I prompt Samsung to count the steps I took during the automated workout to my daily step total?

Re: Samsung Health App isn't adding steps from automatic work out.

xSteveuk — Tue, 07 Dec 2021 17:50:19 GMT

Hi,
Try Below

Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache.
If the issue still persist, choose the ''Clear data''.

Re: Samsung Health App isn't adding steps from automatic work out.

CJRhoads — Mon, 09 Oct 2023 12:17:44 GMT

I've cleared cache and cleared data and the problem persists. It worked fine for years but hasn't worked since August 2023. I have a Note 9.
Any ideas on what to try next?

@xSteveuk wrote:
Hi,
Try Below

Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache.
If the issue still persist, choose the ''Clear data''.