tema Re: Smart Switch Outlook syncing stopped working en Mobile Apps & Services

Smart Switch Outlook syncing stopped working

Suzyq — Fri, 10 Sep 2021 17:57:39 GMT

I have used Smart Switch on a monthly basis for 2 years to sync my Outlook contacts and Calendar from my laptop to my Samsung S10+.smartphone

Since the last Samsung update on my phone last week, the sync is failing.

I've uninstalled Smart Switch on both laptop and S10 phone with no success.

Has anyone else experienced this recent problem or can suggest a fix.

Thank you

Re: Smart Switch Outlook syncing stopped working

Kev55 — Sat, 11 Sep 2021 06:48:08 GMT

I use Google Calendar & Contacts now as it's totally seamless syncing with the phone, would definitely recommend, it will still also sync with Outlook on your P.C.

Re: Re: Smart Switch Outlook syncing stopped working

Suzyq — Sat, 11 Sep 2021 07:07:59 GMT

Thanks for your reply Kev. I'll look into Google Calendar. Cheers

Re: Smart Switch Outlook syncing stopped working

MMRB — Thu, 02 Dec 2021 02:43:05 GMT

I have the same problem and I am furious. Smart switch on the pc hangs where it says importing outlook folder, for an eternity then stops. If I cant sync to outlook then my phone is useless now.

Re: Smart Switch Outlook syncing stopped working

MMRB — Thu, 02 Dec 2021 02:44:24 GMT

I need samsung to FIX this I need to use outlook ! Samsung sort this out now please !!!!

Re: Smart Switch Outlook syncing stopped working

Suzyq — Thu, 02 Dec 2021 10:32:15 GMT

Since my original post with this issue in September I am still having problems syncing my outlook from my lap top to my Samsung S10+. I've persevered and updated software/installed/reinstalled Smart Switch many times. I'm also experiencing hangs whilst it attempts to copy my calendar/contacts/to do lists - usually to eventually say it's failed. I have found a partial work around by excluding contacts in the syncing and only copying my calendar which eventually works.

Still not the easy weekly syc I have been doing for 2 or more years. Samsung - pls fix this problem

Re: Smart Switch Outlook syncing stopped working

Tim70 — Mon, 07 Mar 2022 02:42:56 GMT

I have had the same problem sync Outlook with Note 8. Used to work then started stopping, worked around by start syn again & it would come up with inconsistency & asked which to use. This then worked, but with Smart Switch update of 5 March 2022 this no longer works as it gets partially through & then drops out, ie SSwitch simply closes down whilst updating appointments. Also I find that multiple entries are inserted for same appointment. I have tried reinstalling SS on phone but to no available, also deleting cache & data on phone Ssw app. Am unable to go back to previous version of SSwitch on PC, it just indicates that I have the latest download.

Any ideas?

Re: Smart Switch Outlook syncing stopped working

MMRB — Mon, 07 Mar 2022 03:20:32 GMT

I ended up looking for an older version of smartswitch 4.2.21034-7 and downloaded it after removing my old one and make sure you do NOT let it update. I also checked my outlook 2007 file on my computer and compressed and repaired my pst file which did seem to make a difference as smartswitch wasn't syncing my note 9 with outlook which was the whole point of it. Eventually I could sync calender,contacts and tasks. I did them one by one not all at once . It drove me crazy smartswitcj is dreadful software. I am still using the older version now and will not update it.

Re: Smart Switch Outlook syncing stopped working

Tim70 — Mon, 07 Mar 2022 03:49:30 GMT

MMRB Appreciate your prompt response, I'll try & see how I go.

Cheers Tim

Re: Re: Smart Switch Outlook syncing stopped working

MMRB — Mon, 07 Mar 2022 04:49:31 GMT

I hope it works for you. My SS failed when I needed to backup before a major Samsung repair! The engineer ended up making a file of my local calender entries from my phone which I could load onto my PC so I wouldn't lose data and then afterwards I spent time looking at outlook which did seem to need some cleaning up but the main fix was the older SS software. I hate the fact that during SS sync it isn't capable of recognising whether pc or phone versions of data is most recent and forced to select for everything entry which to keep. It is utterly prehistoric and badly programmed.

Re: Re: Smart Switch Outlook syncing stopped working

Tim70 — Mon, 07 Mar 2022 06:55:18 GMT

MMRB I wasn't able to find a download for the one you suggested, but have found 3 other versions all of which worked for syn, (2 better than the one), but all failed to backup when it reached saved e-mail. SS just dropped out at that point after, from what I could tell, backing up all the other items properly. I tried clearing cache on phone, but made no difference. It is the backup & the calendar syn that I have the interest in.

It is frustrating as you mention SS not being able to distinguish the later entries & having to individually mark which item is to take preference (I have difficulty at times in seeing any differences between the 2 items being put up!) I just stipulate that one is to take precedence at all times which is not really a satisfactory solution. Cheers

Re: Re: Smart Switch Outlook syncing stopped working

gco — Tue, 08 Mar 2022 12:49:10 GMT

I have hit this problem: following an update to 4.2.22022_4 the contacts sync fine and the calendar data for outlook and the phone seems to be loaded but then it just drops out without performing the calendar sync. I tried to go back to before the update using windows system restore but that hangs when restoring the registry. I am completely reliant on SS to maintain the calendar on my phone so now I am very worried. I really hope this gets fixed.

Re: Re: Smart Switch Outlook syncing stopped working

gco — Tue, 08 Mar 2022 13:13:27 GMT

Hooray: I found a copy of version 4.2.21111.5 here:

https://filehippo.com/download_samsung-smart-switch/post_download/

I have stashed a copy of the download so I know I can revert to a version that works when another new version comes along.

Re: Smart Switch Outlook syncing stopped working

Tim70 — Wed, 09 Mar 2022 06:45:49 GMT

gco, Tks for ref to version 4.2.21111.5 . I downloaded it & found that it worked for both syn & backup. In syn may still stop due to encountering an error, but I just syn again & it either goes right through or it flags Outlook & Galaxy Note 8 not matching & which do I want to use. Anyway that is what it was doing before I had the ver 4.2.22022.4 update which didn't allow a syn at all. Also before it was entering a new identical appointment in some instances (seemed to be associated with an appointment coming up as overdue & if I dismissed it just entered it again (identically), I think each time that I synced going back to Oct), hence with some entries I had up to 23 identical entries (appointments). Bottom line is that I still have some difficulties with SS but I can at least get it to syn & backup & it is no worse & perhaps better than what occurred after the ver 4.2.22022.4 download. I apologize for what appears above as confusion as to what has happened , that is because I am confused. I appreciate the advice that has been given.

Cheers

Re: Smart Switch Outlook syncing stopped working

gco — Wed, 09 Mar 2022 09:37:14 GMT

Glad it works for you, Tim70. I recommend that you keep a copy of the downloaded installation file for version 4.2.2111.5 so that if and when you try another SS update (to something other than 4.2.22022.4) you can downgrade again if the problem comes back. What you say about choosing between calendar entries in outlook or on the phone mirrors my experience: when the sync log is cleared (which happens when you uninstall SS) the next time it syncs it compares the detail of very entry and sometimes spots small differences that aren't picked up in a standard sync. I don't use reminders so I haven't experienced your multiple copies problem. All the best.

Re: Smart Switch Outlook syncing stopped working

gco — Wed, 23 Mar 2022 10:29:11 GMT

The problem seems to have been fixed in version 4.2.22032.14 - I've just tested it and it works ok.

Re: Smart Switch Outlook syncing stopped working

Tim70 — Fri, 25 Mar 2022 03:10:24 GMT

Tks GCO. I updated to ver 4.2.22032.14 but it still went to virtually 100% sync & then flagged an error & stopped. I then hit syn again & it did what it has been doing in past & states a conflict, asking which to use (Galaxy Note 8 or Outlook). I hit Outlook again, it then flagged some calendar entries & noted them as being overdue which I dismissed. It seems again to have duplicated these entries into the calendars of both Galaxy Note 8 & Outlook. I tried the backup which appears to have worked (although I haven't checked if the Backup contains the double entries, which I suspect it would as it would simply be backing up from Galaxy which after the syn has the double entries). The issue becomes that ea time I syn, it adds yet another entry to whatever it has flagged. I have gone through both Gal & Outlook & deleted one of the duplicate entries & they then appear to be removed (only a single entry remains in future syn), but it looks as though it will continue to flag new "overdue entries" & duplicate them ea time I syn, necessitating manual deletion or else I end up with multiple entries of the same item.

Re: Smart Switch Outlook syncing stopped working

MMRB — Fri, 25 Mar 2022 03:17:20 GMT

It is the most infuriating software. For goodness sake Samsung sort this nonsense out . The sync conflicts and duplication are just dreadful programming. Fix this

Re: Smart Switch Outlook syncing stopped working

gco — Fri, 25 Mar 2022 08:48:55 GMT

I'm afraid I can't help much with overdue items as I don't use tasks or reminders: I find them irritating.

I have in the past used the following method to sort out recurring duplication problems: 1. take a backup of your outlook pst file (a simple copy of the file will do). 2. delete everything you sync from outlook. 3. sync the phone with outlook. This should delete everything from your phone. 4. Check the phone for any rogue entries that haven't been deleted and delete them. 4. restore everything you deleted into outlook from the outlook pst file backup. (Open the backup pst file in outlook, copy the entries you deleted into the live folders and close the backup copy.) 5. sync outlook with the phone using the "initialise the syncing log" option switched on. This will take a bit longer than usual as it has to do everything from scratch, but it should give you a clean set of matching entries on both sides.

[You can probably use the archive/backup options in outlook to do this, but I find taking a copy of the pst file gives me more confidence that if things go completely wrong I can revert to where I started by replacing the live pst file with the copy.]

I don't know if this will help in your case, but it's worth a try.

This assumes that you are using outlook stand-alone. If you are running an exchange server or similar the process may need to be adapted.

Re: Smart Switch Outlook syncing stopped working

gco — Wed, 04 May 2022 09:53:21 GMT

Now another version: 4.3.22044.1

This one has a new PC user interface. It also fails to sync: contacts are ok, but once it gets to 90% calendar it just disappears and checking the calendars the most recent additions on the phone haven't been replicated to outlook. I will have to black list this version and wait for another!

I don't know if Samsung monitor this forum, but if so can someone please get this fixed (again)!