topic Re: Samsung Health Monitor App in Mobile Apps & Services

Samsung Health Monitor App

Yshack — Fri, 05 Nov 2021 19:38:44 GMT

Hello, I recently bought a Galaxy watch 4 classic and I live in UK. I am using a Samsung S10 International version. However, I am not able to uae Samsung health monitor app, it is giving me the error: "Samsung Health Monitor is not available in your region". Could someone please advice on a solution.

Re: Samsung Health Monitor App

xSteveuk — Fri, 05 Nov 2021 20:59:58 GMT

Hi,
This page maybe helpful to you

Cannot use the Samsung Health Monitor

https://www.samsung.com/us/support/troubleshooting/TSG01208782/

Re: Samsung Health Monitor App

sergiodbn — Mon, 08 Nov 2021 19:53:36 GMT

Hi,

Same problem here. I am using a S20+ International version and a Galaxy Watch 4 LTE. Everytime I try to open the Samsung Health Monitor I get the error message "Samsung Health Monitor is not available in your region". I live in Spain. I have followed the instructions suggested in the previous post, but it did not work.

Could anyone from Samsung support team please help us??

Thanks.

Re: Samsung Health Monitor App

Yshack — Mon, 08 Nov 2021 19:58:08 GMT

I checked with many guys, but it seems its not possible. There is something called Country specific code which we can see in software information. If it's different I think our watch's blood pressure and ECG is useless

Re: Samsung Health Monitor App

sergiodbn — Mon, 08 Nov 2021 20:51:09 GMT

Hi Yshack,

Just checked my watch model, it is "SM-R875F", while my mobile phone is "SM-G985F/DS". I guess "DS" means "international version", am I right? If so, could that be the causing this issue?

Thanks.

Re: Re: Samsung Health Monitor App

Yshack — Mon, 08 Nov 2021 20:57:48 GMT

You may check the exact country from Settings-Software information-Service provider software version. The second line gives you the country specific code

Re: Re: Samsung Health Monitor App

sergiodbn — Mon, 08 Nov 2021 21:05:01 GMT

Hi Yshack,

The second line reads "XXV/PHE,XXV/XXV". Any idea what this means?

Thanks.

Re: Re: Re: Samsung Health Monitor App

Yshack — Mon, 08 Nov 2021 21:08:48 GMT

It is mentioned as Vietnam, if the watch is from a different country I dont think blood pressure and ecg will work in your watch. There is no solution from Samsung I believe, you may still check

Re: Re: Re: Samsung Health Monitor App

sergiodbn — Mon, 08 Nov 2021 21:17:34 GMT

Vietnam?... 😞

How can I check the country code on my watch?

Re: Re: Re: Re: Samsung Health Monitor App

Yshack — Mon, 08 Nov 2021 21:22:43 GMT

Sorry I am not sure, probably the country where you bought it. You may check the customer care if you want. But as far as I know when the country is different ecg and blood pressure check in the watch.

Re: Re: Re: Re: Samsung Health Monitor App

sergiodbn — Mon, 08 Nov 2021 21:25:21 GMT

Thanks a lot Yshack. I think I will check with customer care as you suggested. Thanks again. Will keep you posted if I find a fix for this...

Re: Re: Re: Re: Re: Samsung Health Monitor App

Yshack — Mon, 08 Nov 2021 21:29:11 GMT

Good luck, thanks