topic Re: Unable to connect to Samsung Pay - S8 in Mobile Apps & Services

Unable to connect to Samsung Pay - S8

waquzy — Thu, 28 Mar 2019 12:27:04 GMT

Hi everyone,

I have tried to google this problem and no one seems to have an answer to this. I'm from the UK and I have an unlocked S8 (SM-G950F) and I cannot connect to Samsung Pay no matter what I do.

I have tried uninstalling and re-installing the app and nothing, I have also tried without encrypting my phone and still the same issue... is there anything else I can do?

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 15:24:04 GMT

@waquzy

After reading up on this it seems a factory reset was the only solution for people, not ideal I know. The phone isn't an international model is it? Because it could come from a region where Samsung pay isn't available yet.

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 16:52:55 GMT

Hi, thank you for replying. It is an UK version and it should work. I don't really want to do a factory reset as it does not guarantee for it to be working afterwards. Can't Samsung release a patch for this as so many ppl seem to have this problem.

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 17:03:55 GMT

@waquzy

Yes it should work buddy and I know the factory reset isn't ideal, I'd contact Samsung and see if you can get any extra info on this issue. As a side note I set mine up to see if I had any issues and my bank doesn't support Samsung pay, still got Android pay though. Hopefully a moderator might pop along with some information for you.

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 17:25:37 GMT

I have just been looking into this more and I found something that might be causing the problem. When I go to settings and look up about my phone/ service provider it comes up as ATO meaning it is not a UK phone, I got it from ebay, but the seller is based in the UK so I assumed it is an UK phone. ATO stands for Austria. .. 😞 I still don't understand why doesn't it work in the UK, when we have Samsung PAY?!! Can I override the service provider to the UK somehow?

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 18:24:12 GMT

@waquzy

No I'm afraid you can't do that to make it look like a UK model, it's something to do with it being an unlocked international model and it won't connect, it appears to be an issue with Samsung. Have you tried making the Samsung pay your default app if you have Android pay installed?

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 18:41:55 GMT

Ah ok. I can't set any payment apps as default( Samsung pay or android pay), there is no option for that. If I delete android pay then same issue with the Samsung Pay

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 18:46:02 GMT

Are you able to uninstall the Samsung pay app and reinstall it again? Because you might get the option after installation of the app to set it as default @waquzy.

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 18:54:09 GMT

I cant get that far into the app, as soon as the app finishes installing and I click open I get that same screen "unable to...."

I have tried reinstalling it several times

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 18:57:25 GMT

@waquzy

Go into your Settings > Apps and scroll down to Android pay and check it isn't set to default.

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 19:01:40 GMT

Android Pay is not set as default because you can't set any payment option as default

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 19:09:56 GMT

I'm definitely at a loss here @waquzy and all I can think of is it being because of the non UK version of the phone, although as you say it should work because we get Samsung pay here. Sorry I couldn't be of more help buddy.

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 19:16:38 GMT

No worries mate, thank you for your help. I will pop into one of the Samsung stores in the near future....

Re: Unable to connect to Samsung Pay - S8

John4Oh — Fri, 09 Feb 2018 19:23:16 GMT

wrote:
No worries mate, thank you for your help. I will pop into one of the Samsung stores in the near future....

@waquzy

That would probably be your best idea mate incase we're missing something, let me know how you get on.

Re: Unable to connect to Samsung Pay - S8

waquzy — Fri, 09 Feb 2018 19:31:46 GMT

Will do. Cheers again

Re: Unable to connect to Samsung Pay - S8

InaPina — Wed, 11 Apr 2018 19:41:11 GMT

Exactly the same problem with the S6. Perfectly legit phone on Vodafone in the UK, not rooted (I wouldn’t know how), stock model, will not run Google Pay, will not run Samsung pay. When I try google pay I get an error message about the device being rooted, unlocked boot loader or custom ROM. No idea what any of those are but I haven’t messed around with it, it’s stock. Samsung Pay doesn’t work either. I tried it, it failed, and now the App Store isn’t even finding it for me. It’s so annoying. I used tap and go payment perfectly on my J3 and it ran perfectly. What is the problem, and how can I get my S6 to work with a phone pay system? It’s so annoying and there seems to be no help available.

Re: Unable to connect to Samsung Pay - S8

GeChivu — Fri, 10 Aug 2018 23:00:06 GMT

i have te same issue on s9 plus phone from France . I am in UK .new info for the issue?

Re: Unable to connect to Samsung Pay - S8

GeChivu — Fri, 10 Aug 2018 23:01:34 GMT

same issue . new update?

Re: Unable to connect to Samsung Pay - S8

Asiabearx — Fri, 31 Aug 2018 05:04:16 GMT

Also having the same issue. US based, but have an international phone(my software model pulls up Turkey, but Samsung Pay has been advertising things relevant to South Africa). It won't let me add Discover into the wallet because of this 😞

Re: Unable to connect to Samsung Pay - S8

Bodybag — Sat, 15 Dec 2018 16:13:45 GMT

Hey everyone,

I just saw this video which actually helped me gain access to the Samsung Pay on my Galaxy watch.

https://youtu.be/YgRKQho1dP8