topic Re: Re: HELP! Secure Folder hasn't transfered in Mobile Apps & Services

HELP! Secure Folder hasn't transfered

Vixxie — Sat, 02 Oct 2021 23:25:29 GMT

I've just transfered my old A20e to my new A22 5g via Smart Switch and my secure folder hasn't transfered. My A20e is now dead. How can I get the folder and contents back?

Re: HELP! Secure Folder hasn't transfered

Joe_N — Sun, 03 Oct 2021 01:57:14 GMT

Did you set your secure folder to sync periodially? If you did you can retrieve your stuff.

Re: HELP! Secure Folder hasn't transfered

Ventor — Sun, 03 Oct 2021 07:13:27 GMT

@Vixxie Hello, the files in the secure folder cannot be backed up with Smart Switch, since the backup does not include files from an application with security lock such as the Secure Folder. Greetings.

Re: HELP! Secure Folder hasn't transfered

AndrewL — Sun, 03 Oct 2021 10:32:50 GMT

@Vixxie: If you did backup your Secure Folder on your A20e then please open the Secure Folder on you A22 5G > Tap the 3 dots in the top right > Settings > Backup and Restore > Restore > Select the device and content > Restore.

Re: Re: HELP! Secure Folder hasn't transfered

Vixxie — Sun, 03 Oct 2021 11:26:00 GMT

There isn't a secure folder on the A22☹

Re: Re: HELP! Secure Folder hasn't transfered

Vixxie — Sun, 03 Oct 2021 11:26:56 GMT

Not a clue. I backed everything up just before my phone died. No where did it say the secure folder doesn't back up ☹

Re: HELP! Secure Folder hasn't transfered

Ventor — Sun, 03 Oct 2021 12:05:28 GMT

@Vixxie Hello, my comment was that Smart Switch does not back up Apps and files of an App with security lock, such as the Secure Folder, so if you have not made and saved a backup from Secure Folder Settings / Copy and restore, and saved somewhere, I am very afraid that you have lost the content.

Re: HELP! Secure Folder hasn't transfered

Ventor — Sun, 03 Oct 2021 12:19:31 GMT

@Vixxie Hello again, here more info on the subject. A greeting.

https://support.samsungknox.com/hc/en-us/articles/115012597688-Can-I-transfer-my-Secure-Folder-data-across-different-devices-using-my-Samsung-Account-

Re: HELP! Secure Folder hasn't transfered

iam4tune — Thu, 07 Jul 2022 16:04:50 GMT

Is this information still relevant?

Re: HELP! Secure Folder hasn't transfered

dannicada — Fri, 30 Sep 2022 06:41:33 GMT

i don't think so, backup is no longer supported on secure folder but you can still restore previously backed up data.

Re: HELP! Secure Folder hasn't transfered

mcathcart — Fri, 02 Aug 2024 07:25:52 GMT

This is the most ridiculous thing I have ever experienced with Samsung. I have been using Galaxy since S4. Just got an S24 yesterday, used Smart Switch (ABSOLUTELY NO WARNING about needing to back up Secure Folder first).
Like everyone else, my Secure Folder on the OLD phone (which was not transferred NOR manually deleted) is now empty.

You guys really need to at least give a warning if not disable the function to delete Secure Folder files (which are not transferred in Smart Switch, so why on earth would they be deleted from Secure Folder during the Smart Switch process).

$2,000 phone with such a horrible function causing people to lose their most valuable data!.

Very disappointing.

Re: HELP! Secure Folder hasn't transfered

Shannon J — Sat, 24 Aug 2024 09:13:24 GMT

I can't open it. It just keeps telling me to check the spelling g

Re: HELP! Secure Folder hasn't transfered

Shannon J — Mon, 26 Aug 2024 13:31:38 GMT

Now why wouldn't have Verizon told me about that?

Re: HELP! Secure Folder hasn't transfered

Shannon J — Mon, 26 Aug 2024 13:32:43 GMT

That's the thing

I can't even open it now.

Re: HELP! Secure Folder hasn't transfered

Shannon J — Mon, 26 Aug 2024 13:33:43 GMT

Isn't everything backed up to the cloud.

Re: HELP! Secure Folder hasn't transfered

Shannon J — Mon, 26 Aug 2024 13:35:25 GMT

Site can't ve breached ?

Re: HELP! Secure Folder hasn't transfered

Shannon J — Mon, 26 Aug 2024 13:35:46 GMT

It is to me..

Re: HELP! Secure Folder hasn't transfered

Harsid450 — Tue, 27 Aug 2024 04:24:32 GMT

That is some BS system from Samsung. Never did they propmt the user to backup the secure folder while transferring or resetting the phone. Pathetic Experience.

Re: HELP! Secure Folder hasn't transfered

mcathcart — Tue, 27 Aug 2024 07:03:46 GMT

Hi Shannon.
I found a solution to this if you still have your old phone.

I believe this is it:
(8 Ways) Recover Deleted Photos from Secure Folder With/Without Backup (imobie.com)
I believe I used method 1. Download DroidKit (need to root device but not difficult if you follow instructions). It is a paid app, but the files appeared before I had to pay.
SO, I think if you download the app and follow the rooting instructions, you will probably then see your Secure Folder files appear in the original folder (not secure folder).

Good luck.
Mark

Re: HELP! Secure Folder hasn't transfered

mcathcart — Tue, 27 Aug 2024 06:59:59 GMT

Solved !

I think this is it:

(8 Ways) Recover Deleted Photos from Secure Folder With/Without Backup (imobie.com)