topic Re: Cant get log in Samsung Account on Samsung Galaxy S6 Android 7.0 after Hard Reset in Mobile Apps & Services

Cant get log in Samsung Account on Samsung Galaxy S6 Android 7.0 after Hard Reset

DrSysOp — Mon, 30 Aug 2021 03:58:15 GMT

I accidently did a hard reset on my S6 Verizon & it goes to Samsung Account log in screen after abnormal reset & I connect to Wi-Fi. I enter my info correct & it says logging on & nothing happens & cant get phone to boot. I log into my Samsung Account on PC & Cloud on PC no problem. I do not see my phone on there but my other device. I have been at this for days & cant bypass this Samsung account log on. I googled many ways to fix this & can't get past this screen. I cant get into app settings etc. Please help about to toss this in trash & never use Samsung products again.

Re: Cant get log in Samsung Account on Samsung Galaxy S6 Android 7.0 after Hard Reset

AsadM — Mon, 30 Aug 2021 09:30:40 GMT

Hi @DrSysOp, I'm sorry to hear you're having issues with bypassing the security on your phone. As you're unable to manually complete this, you can visit any one of our Approved Support Centres as they can help you remove this. You will need a copy of your Proof of Purchase present when you visit them. You can find the closest here: https://www.samsung.com/uk/support/service-centre/

Re: Cant get log in Samsung Account on Samsung Galaxy S6 Android 7.0 after Hard Reset

DrSysOp — Mon, 30 Aug 2021 09:47:02 GMT

I am in the US & this phone is older one Just going to trash the phone & go to Apple iPhone s this is nonsense.

Re: Cant get log in Samsung Account on Samsung Galaxy S6 Android 7.0 after Hard Reset

AsadM — Mon, 30 Aug 2021 11:40:50 GMT

I'm sorry to hear that but if you do change your mind and want to get assistance with your phone, you can speak to our friends in the US for guidance with this. Their contact details can be found here: https://www.samsung.com/us/support/contact/