topic Re: Galaxy store app in Mobile Apps & Services

Galaxy store app

Anonymous User — Wed, 11 Aug 2021 20:36:02 GMT

I have s20 fe and tab a 8' and on both of them I can't log into the galaxy store app coz my Samsung account password doesn't work, it says "processing failed "when I try. I've tried changing it multiple times, unistalling the app, reloading it, everything you can think of, even been told its coz my WiFi isn't secure! My password works coz I can log into here! Why?? Please help, I now have multiple apps that need updating and I can't due to access problems.

Re: Galaxy store app

KholaI — Thu, 12 Aug 2021 18:03:51 GMT

Hey @Anonymous User

Could you head into Settings > Apps > Galaxy Store. First tap on 'Force stop', then head into Storage > Clear cache, then Clear data. Once you've done this, restart your phone.

Re: Galaxy store app

Anonymous User — Fri, 20 Aug 2021 18:49:48 GMT

Hi I have done that, changed my password multiple times and removed my account too nothing works???

Re: Galaxy store app

KholaI — Sat, 21 Aug 2021 13:40:44 GMT

Are you able to access the Galaxy Store via an internet browser, not the app?

Re: Galaxy store app

AndrewL — Sun, 22 Aug 2021 11:29:57 GMT

@Anonymous User: Can you also try connecting to Mobile Data, or an alternate Wi-Fi router, to see if this resolves the issue?

Re: Galaxy store app

Anonymous User — Sat, 20 Nov 2021 11:42:31 GMT

Tried that and still nothing, has also had a phone update and Samsung account update too and still nothing

Re: Galaxy store app

Anonymous User — Sat, 20 Nov 2021 11:44:32 GMT

Not tried that, can get into the app and scroll through ALL the apps to find the ones I've got (very long winded way) now have 22 that need updating!!

Re: Galaxy store app

Anonymous User — Sat, 20 Nov 2021 11:48:33 GMT

Just takes me to Google play app