topic Re: Samsung Health app in Mobile Apps & Services

Samsung Health app

Steven9761 — Fri, 13 Aug 2021 06:35:43 GMT

I set up my watch to measure blood oxygen during sleep, and I'm wearing the watch as you normally would, but for the past few days, the app on my phone says that no readings were recorded during sleep. I've cleared the app cache, and reset the watch, as well as cleaning the sensor on the back of the watch. Any suggestions what else to try, anybody?

Re: Samsung Health app

TessM — Fri, 13 Aug 2021 13:37:19 GMT

Hey @Steven9761 ,

I would love to have a look at this with you. can you confirm what phone are you using and if the phone and watch software are up to date? You can check if there are any pending updates for your work from the watch itself by heading into the Settings> General> Watch software or from the Samsung Wearable app.

Can I also ask if this app is up to date too? Have you made any changes to the phone or watch since that started to happen?

Re: Samsung Health app

Steven9761 — Fri, 13 Aug 2021 13:50:19 GMT

Hi, Tess!!.. I'm using the Note9, which is up to date, firmware-wise. The watch is also up to date, as is the Samsung Health app on the phone, and all apps on the watch. No changes have been made to either device, other than the usual updates. Strangely, the watch is able to measure my blood oxygen level when I'm awake. I have (as far as I can tell) not died in my sleep. 😁

* I just had a thought... my Note 9 is set on DO NOT DISTURB from 22.00 until 07.00, daily. You don't think that has anything to do with it, do you?

Re: Samsung Health app

mb2706 — Fri, 13 Aug 2021 19:03:17 GMT

I noticed this for the first time yesterday, set to on last night and recorded nothing, does it only work with certain watches? I have galaxy watch active and note 10+ 5g

Re: Re: Samsung Health app

Steven9761 — Fri, 13 Aug 2021 19:08:21 GMT

As far as I can tell, it should work on all watches. It should certainly work on mine, since it can record my SpO2 during the day. Tonight, I'm gonna override the DND settings, to see what happens.

Re: Samsung Health app

RXM — Sat, 14 Aug 2021 00:22:28 GMT

Doesn't work for me either. S21 Ultra, Galaxy Watch 3 all up to date as is the app.

Re: Samsung Health app

Steven9761 — Sat, 14 Aug 2021 08:35:36 GMT

Switching off DND didn't work, either. From further investigation, it appears that, although I have watch widgets that monitor my heart rate, stress, etc, there in no specific app separately monitoring my SpO2! In the SH phone app, this measurement is integrated with simultaneously measuring heart rate, stress, and SpO2. I can only conclude that this lack of ability to measure my SpO2 during sleep is a glaring omission by Samsung. This should be investigated as a matter of urgency. If a watch widget could measure and communicate that info to the SH phone app, I could then see if there were ways to improve my SpO2 levels during sleep, by changing my sleeping position, bed temperature, sleep routine, etc. Like I said earlier, I don't die in my sleep every night, so why stop monitoring such an important bodily function while I am actually sleeping??

Re: Samsung Health app

Surf X — Sun, 15 Aug 2021 11:14:15 GMT

I have the same issue. Measure blood oxygen manually (and ecg) work just fine but always says "no data" for during sleep.

UK, Galaxy Watch 3, A32 5g Phone.

Re: Samsung Health app

rlm — Wed, 18 Aug 2021 08:29:35 GMT

Same issue here. UK, Galaxy Watch 3, Note 20 Ultra, all firmware and software up-to-date.
I assume that it is only meant for the Watch 4, or it requires a firmware update that hasn't been released yet.

Re: Samsung Health app

Steven9761 — Wed, 18 Aug 2021 11:17:53 GMT

I've given up looking for answers on this. At least if I die in my sleep, the doctors cannot list cause of death as lack of oxygen, since there will be no recorded evidence. Thanks, Samsung!!... I think. 🤣🤣🤣

Re: Samsung Health app

pchappell246 — Sat, 21 Aug 2021 09:47:28 GMT

I am having the same issue with S21 Ultra and Watch4. I can take manual measurements fine but not capturing continuously through the night. Also when I go into measurements on settings there are only heart rate and stress levels available to select continuously measure. Both Apps and softwares are upto date

Re: Re: Samsung Health app

rlm — Sun, 22 Aug 2021 08:44:15 GMT

That's useful to know - I thought it might require the Watch 4 but clearly not! Maybe we're all waiting for a software / firmware update that hasn't been released yet...?

Re: Samsung Health app

pchappell246 — Sun, 22 Aug 2021 16:41:31 GMT

I think it is or atleast this person on chat thinks so

Re: Samsung Health app

Bravocharliege — Mon, 23 Aug 2021 14:57:55 GMT

I am also having the same issue with S21 Ultra and Galaxy Watch 3 + Galaxy Watch 4 Classic.
I am also trying to use sleepasandroid to try and collect SpO2 data (through Wear OS), but that is also not working.
Be keen to see some updates on when this might be fixed.
Has anyone actually seen it work yet?

Re: Samsung Health app

Stargazer1 — Tue, 24 Aug 2021 09:35:36 GMT

Yes. Same problem for me. No SPO2 monitoring during sleep. Reset everything but same problem. Also when I go in to S health and tap the "blood oxygen during sleep" pane I noticed that the enable/disable toggle I get the same problem.

I've already ditched my old Note9 for a Pixel 5 as it had the green screen and will probably not come back to Samsung due to the incredibly s l o w software updates i.e. over a year before the BP monitor software was available and even then it doesn't integrate in to S Health properl... Not Happy

Re: Samsung Health app

Bel1983 — Wed, 15 Sep 2021 06:04:54 GMT

The watch 3 could only monitor while awake and specifically requested as far as I'm aware. I had had the watch 3 for a couple of weeks in July when the 4 was announced with oxygen monitoring through sleep.
The first night I had the 4 it didn't monitor it, even though I turned it on on the watch. I had to turn it on on the phone. You also have to wear the watch fairly high on your wrist.
For some reason, if you don't have a watch, you can't monitor any of your health signs on the phones anymore- the hardware has gone.
I can certainly use the oximetry through sleep function with my watch 4 though. It hasn't been removed.
Until last night I was getting very clear readings under the oxygen section in the sleep section, and overall readings in the oxygen setting. Last night, for some reason, it dropped the one in the sleep section, which is a shame as that's the one I tend to look at. I'm hoping the watch wasn't in quite the right place or something but I'll be annoyed if they've got rid of it as it's the reason I bought the watch. Screenshot attached to show that it is/ was functional.

Re: Samsung Health app

Camthekiwi — Tue, 28 Sep 2021 09:29:26 GMT

Same issue for me, Samsung Z Flip 3 and watch 4. No data showing