topic Problems installing apps on Galaxy A9 in Mobile Apps & Services

Problems installing apps on Galaxy A9

Stu1961 — Fri, 21 Jun 2019 01:23:17 GMT

My Galaxy A9 2018 model will not install either Amazon Alexa or Amazon music apps I have done everything several times in troubleshooting on google app store and on galaxy store but nothing works , all updates have been done and still can not get the apps , can someone please help or advise thankyou.

Re: Problems installing apps on Galaxy A9

TracyR — Wed, 26 Jun 2019 10:22:36 GMT

Are you getting an error message on the Play Store when you try to download them, @Stu1961?

Re: Problems installing apps on Galaxy A9

Stu1961 — Thu, 27 Jun 2019 22:40:53 GMT

Yes am only getting error codes furst one is errorcode 910 then it changes to errorcode 505

Re: Problems installing apps on Galaxy A9

Pirisaga — Wed, 10 Jul 2019 18:05:39 GMT

I also get same error and I get it after it has downloaded byt not finished installing, I have been getting this error since january when I bought the phone, I can not download any amazon app that does not come preinstalled

Re: Problems installing apps on Galaxy A9

CarlH — Wed, 10 Jul 2019 18:13:50 GMT

Hi @Pirisaga. How much internal storage do you have available?

Re: Problems installing apps on Galaxy A9

Greenwhitewidow — Sun, 18 Aug 2019 10:35:18 GMT

Ive exactly the same issue with amazon apps and ive over 95gb of free space

Re: Problems installing apps on Galaxy A9

Sean19 — Tue, 11 Feb 2020 12:25:21 GMT

Has anyone sorted the amazon download issues on samsung a9.Ready to throw this phone against the wall

Re: Problems installing apps on Galaxy A9

Stu1961 — Tue, 11 Feb 2020 12:47:47 GMT

Was told at Samsung shop it was a software problem so I used an older phone and have now upgraded to Samsung A70 and no problems now

Re: Problems installing apps on Galaxy A9

Greenwhitewidow — Tue, 11 Feb 2020 18:08:24 GMT

I ended up doing a factory reset on mine and was able to install amazon apps afterwards.