topic Re: Re: Forbidden Samsung in Mobile Apps & Services

Forbidden Samsung

BeanNamedSyd — Mon, 02 Aug 2021 00:18:47 GMT

Has anyone had any issues with redeeming their Samsung Member benefits? I get so far and it asks me to sign in and when I try to I get a blank page with Forbidden on it.

I was talking to a Samsung chat person but she told me to soft reset my phone and that I wouldn't lose my chat with her but I did 🤦🏻

I've checked security settings, tried to wiping browser history etc but nothing seems to work. I always end up with forbidden.

Any help would be much lying appreciated. I'm new to Samsung after spending donkeys years with Apple and I can't quite figure out what I'm doing wrong.

If its any help the message is showing on my S21 Ultra.

Re: Forbidden Samsung

Anonymous User — Mon, 02 Aug 2021 05:11:34 GMT

I have been trying to redeem one of the Samsung Member Benefits on my new S21 Ultra and am getting the forbidden error. I have reset my device and updated the app but still no joy. Any help would be great.

Re: Forbidden Samsung

KholaI — Mon, 02 Aug 2021 15:16:18 GMT

Hey all,

That's definitely quite unusual. Could you try clearing the app cache to see if this helps? You can do this by heading into Settings > Apps > Samsung Members > Storage > Clear cache. If this doesn't help, please tap on 'Clear data' then restart your phone.

Re: Re: Forbidden Samsung

BeanNamedSyd — Mon, 02 Aug 2021 15:25:19 GMT

I just tried both options clear cache and clear data and restart my phone - I'm still receiving the forbidden page when I login to redeem any of the benefits.

Re: Re: Forbidden Samsung

KholaI — Mon, 02 Aug 2021 18:00:51 GMT

Which benefit are you trying to redeem?

Re: Re: Re: Forbidden Samsung

BeanNamedSyd — Mon, 02 Aug 2021 21:30:48 GMT

Any of them. I called customerservice and
they suggested that I uninstall Samsung members app for a few hours and reinstall to see if that solves the problem.

Re: Re: Re: Forbidden Samsung

BeanNamedSyd — Wed, 04 Aug 2021 17:59:33 GMT

Update. I uninstall and reinstalled like instructed. Tried again today to redeem my benefits and STILL get the forbidden error. I do not want to do a hard reset of my phone as I have it set up in a way I can use it as I am visually impaired. I'm open to any other suggestions on how to resolve this issue.

Re: Re: Re: Forbidden Samsung

KholaI — Wed, 04 Aug 2021 19:38:24 GMT

If you're not experiencing issues with other apps on your phone, it's likely the issue is isolated to the app, rather than the phone, so I wouldn't advise performing a factory reset. I'm currently using a S20+ and there doesn't seem to be an issue with the Benefit section. Could you check to see if your phone is running on the latest software by heading into the Settings > Software update > Download and install.

Re: Re: Re: Re: Forbidden Samsung

BeanNamedSyd — Wed, 04 Aug 2021 19:42:22 GMT

My phone is update. Just double checked.

Re: Re: Re: Re: Forbidden Samsung

KholaI — Wed, 04 Aug 2021 19:54:55 GMT

Hmm, okay. Let's try a Soft Reset as it tends to fix a lot of minor bugs. It won't delete any data from your phone, but will reboot it. To do this, hold the Power and Volume Down buttons for around 10 seconds.

Re: Re: Re: Re: Re: Forbidden Samsung

BeanNamedSyd — Wed, 04 Aug 2021 20:00:42 GMT

OK. I'll do that now. I tried this the other day though and it didn't work.

Re: Re: Re: Re: Re: Forbidden Samsung

BeanNamedSyd — Wed, 04 Aug 2021 20:06:41 GMT

Still coming up forbidden.

Re: Forbidden Samsung

BeanNamedSyd — Sat, 07 Aug 2021 19:05:40 GMT

Has anyone else been able to solve this issue on their phone? If so, please tell me how.

Re: Forbidden Samsung

SW17 — Sun, 08 Aug 2021 15:05:34 GMT

Having exact same issue. Nothing suggested fixes it.

Re: Forbidden Samsung

Members_x9QfBxc — Sun, 08 Aug 2021 21:40:59 GMT

Thought it was just me, i hope they fix this issue soon. I have even tried to use a VPN, multiple browsers and still no avail.

Definitely something wrong with Samsung's website.

Re: Re: Forbidden Samsung

BeanNamedSyd — Sun, 08 Aug 2021 22:44:56 GMT

Good to know. I've tried everything that Samsung support has suggested, even spoke with a lovely person on the phone, nothing I've tried thay they've suggested has worked.

Re: Forbidden Samsung

SW17 — Thu, 12 Aug 2021 14:37:03 GMT

All working ok now.