topic Re: 403 forbidden error in two factor authentication in Mobile Apps & Services

403 forbidden error in two factor authentication

Shivendra — Mon, 02 Aug 2021 02:02:10 GMT

So I am not getting past the 2 factor authentication screen and I am getting this error. I am on unrooted Pixel 3 with the latest Android. I have tried restarting, uninstalling and clearing cache etc to no avail. I don't even want to do the 2 factor authentication. Is there any solution to this or a better place to raise complains?

Re: 403 forbidden error in two factor authentication

KholaI — Mon, 02 Aug 2021 14:57:49 GMT

Hey @Shivendra

Are you able to access your account using another internet browser such as Chrome, or perhaps using a laptop/computer?

Re: 403 forbidden error in two factor authentication

Shivendra — Mon, 02 Aug 2021 17:57:32 GMT

Yes, I am able to access my Samsung account. Is there any other service that I should try to access?

Re: 403 forbidden error in two factor authentication

KholaI — Mon, 02 Aug 2021 18:11:45 GMT

Just so I'm getting this right, you're able to access the account but you're experiencing an issue with the 2-factor authentication? Is it an app you're experiencing this issue with? Could you perhaps provide more information?

Re: 403 forbidden error in two factor authentication

Thedude85 — Mon, 02 Aug 2021 23:19:54 GMT

I too am getting this exact same error for the Samsung health app after a recent update. Completely unable to access the app from my phone. Phone is not rooted, running stock Android 9. Worked fine until a couple days ago.

Re: 403 forbidden error in two factor authentication

droth406 — Fri, 06 Aug 2021 06:19:34 GMT

Same *****.
Cleared the cache, deleted everything, uninstalled, reinstalled. Same error every single time.

Re: 403 forbidden error in two factor authentication

droth406 — Fri, 06 Aug 2021 06:24:07 GMT

It's literally in the picture they posted. You try to open the app and it asks you to set up 2FA even if it's already set up. When you go through the steps again, you get the 403 error and can't do anything else.
It's in the Samsung Health app.

Re: 403 forbidden error in two factor authentication

droth406 — Fri, 06 Aug 2021 06:26:57 GMT

Re: 403 forbidden error in two factor authentication

NeoGC — Sat, 28 Aug 2021 12:12:33 GMT

Hi @Kholal,

Any updates on this issue? It is affecting a widespread number users, including myself. I just yesterday bought a new Galaxy Watch 4 Classic, and the fact that I can't even open Samsung Health due to a breaking bug is incredibly disappointing.

Thanks!

Re: 403 forbidden error in two factor authentication

KholaI — Sat, 28 Aug 2021 14:34:24 GMT

Hey all,

What phones are you using, and what software are they running on?