topic Re: S21 Ultra - ' couldn't download update' in Mobile Apps & Services

S21 Ultra - ' couldn't download update'

JohnBrolly — Fri, 04 Jun 2021 15:06:05 GMT

Hey all, I've had no updates to my S21 ultra since 1st March 2021.

This is what I get on the screen if I look for any updates:

Couldn't download update

Unable to update the software

A network or server error occurred. Try again later.

Been trying twice weekly for a month now but same message each and every time. Anyone else experiencing this problem?

Re: S21 Ultra - ' couldn't download update'

xSteveuk — Fri, 04 Jun 2021 15:23:38 GMT

Try turning off Bluetooth does that help

Re: S21 Ultra - ' couldn't download update'

JAMES4578 — Fri, 04 Jun 2021 16:09:02 GMT

Hi @JohnBrolly Have you tried to download on wifi which is generally preferable, whilst sometimes server issues you may wish to reset your router.

However other option is to see if Downloads available via Samsung Smart Switch on computer, see some information here https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch

Re: S21 Ultra - ' couldn't download update'

adamlee — Fri, 04 Jun 2021 17:43:38 GMT

Clear data for software update. Or try smart switch on pc to check for updates.

Re: S21 Ultra - ' couldn't download update'

Joeeye — Sat, 05 Jun 2021 08:03:22 GMT

Make sure you aren't using any kind of vpn.

Re: S21 Ultra - ' couldn't download update'

JohnBrolly — Tue, 08 Jun 2021 05:43:49 GMT

Unfortunately not. I think there is an issue with the phone's software

Re: S21 Ultra - ' couldn't download update'

JohnBrolly — Tue, 08 Jun 2021 05:48:17 GMT

WiFi or data connection, no difference. Error. However, thank you for the advice about SmartSwitch as I did that and updated my phone with the May update. Will probably take my phone into the big Samsung store in London as there's a couple of other issues too.

Re: S21 Ultra - ' couldn't download update'

JohnBrolly — Tue, 08 Jun 2021 05:49:13 GMT

I am not, thanks

Re: S21 Ultra - ' couldn't download update'

JohnBrolly — Tue, 08 Jun 2021 05:50:30 GMT

I think there's an issue with the phone and I did the SmartSwitch thing already and got the May update. Thanks.