θέμα Mobile data problems - a505fnxxu7cue3 σε Mobile Apps & Services

Mobile data problems - a505fnxxu7cue3

ArturoMtz — Sun, 06 Jun 2021 10:22:55 GMT

My A50 was recently upgraded to a505fnxxu7cue3

Now I have mobile data problems. I need to switch off and on mobile data to regain access

Any suggestions?

Thanks

Re: Mobile data problems - a505fnxxu7cue3

AzadRobertson — Sun, 06 Jun 2021 10:25:41 GMT

Maybe take the sim out and then put it back in again

Re: Mobile data problems - a505fnxxu7cue3

AzadRobertson — Sun, 06 Jun 2021 10:26:51 GMT

Or it could be your providers end of things. If you can try a different something card see if that works.
Also how did you install the update via third party or automatically

Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Sun, 06 Jun 2021 10:33:12 GMT

It was installed automatically

I doubt it's the provider as the problem started only after the last update

Re: Re: Mobile data problems - a505fnxxu7cue3

AzadRobertson — Sun, 06 Jun 2021 10:38:37 GMT

Ok. So maybe it's the update

Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Sun, 06 Jun 2021 10:41:59 GMT

I tried this, and no positive outcome

As soon as I disconnect WiFi I loose mobile data, I need to turn mobile data off and on

Re: Mobile data problems - a505fnxxu7cue3

Pugs1957 — Sun, 06 Jun 2021 10:44:07 GMT

Isn't this available in your swipe down menu?

Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Sun, 06 Jun 2021 10:46:21 GMT

Yes

But I shouldn't need to turn mobile data off and on, it should be automatic

Any idea of how to report this to Samsung?

Re: Mobile data problems - a505fnxxu7cue3

AzadRobertson — Sun, 06 Jun 2021 10:47:10 GMT

Oh.

Re: Re: Mobile data problems - a505fnxxu7cue3

Pugs1957 — Sun, 06 Jun 2021 12:15:22 GMT

Sorry, I misread your post. Have you cleared system cache after the upgrade?

Re: Re: Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Sun, 06 Jun 2021 12:20:23 GMT

Hi
No really
How do I do that?

Re: Re: Re: Re: Mobile data problems - a505fnxxu7cue3

Pugs1957 — Sun, 06 Jun 2021 12:28:08 GMT

I haven't viewed this https://m.youtube.com/watch?v=kplHF_kdtig
One thing you must be sure to do is connect you phone to your PC before doing this

Re: Re: Re: Re: Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Sun, 06 Jun 2021 12:43:43 GMT

Is that a requirement after an upgrade ?

Re: Re: Re: Re: Re: Re: Mobile data problems - a505fnxxu7cue3

Pugs1957 — Sun, 06 Jun 2021 13:21:21 GMT

It's generally recommended and cures a lot of problems

Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Tue, 08 Jun 2021 08:38:54 GMT

I wiped cache device in both A50s and the problem persists

Re: Re: Re: Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Tue, 08 Jun 2021 14:44:57 GMT

The problem was not solved with cleared system cache

Re: Mobile data problems - a505fnxxu7cue3

tufjam — Wed, 09 Jun 2021 15:21:13 GMT

Mine updated last night and I've been having problems with mobile data too.

Apps appear to be offline until I do the mobile data on-and-off trick you described, then they load correctly.

I have put the phone into hotspot mode, connect my laptop and everything works as it should on the laptop. However, apps on the phone still appear to be off line - which is really, really odd.

Have restarted and switched off-on the phone multiple times, took sim card out etc, nothing cures it

As you mentioned, does anyone know how to actually report this to Samsung? As I would say there is some sort of conflict error within the update that needs fixing.

Cheers, tuf

Re: Re: Mobile data problems - a505fnxxu7cue3

KTbee — Thu, 10 Jun 2021 10:17:00 GMT

Me and my partner are having the same issues. I have tried so many fixes from what people have advised online. Samsung need to rectify this ASAP, everything works whilst connected to WiFi but not mobile data.

Re: Re: Re: Mobile data problems - a505fnxxu7cue3

KTbee — Thu, 10 Jun 2021 10:21:35 GMT

I have sent a question to Samsung via the Samsung members app so hopefully will get an answer

Re: Re: Mobile data problems - a505fnxxu7cue3

ArturoMtz — Thu, 10 Jun 2021 15:12:50 GMT

I reported the defect to Samsung via this app