Thema "Re: NHS App availability" in Mobile Apps & Services

NHS App availability

Janetmac44 — Tue, 11 May 2021 16:36:32 GMT

I have just tried to download the NHS App on my Samsung S9 but get a message telling me the app isnot available in this country. What do I have to do to fix this?

Re: NHS App availability

AndrewL — Tue, 11 May 2021 17:08:34 GMT

@Janetmac44: Where did you purchase the Galaxy S9 from? It may be the case that it was intended for use outside the UK, which can create compatibility issues with some apps and features in this region.

Re: NHS App availability

George1988 — Wed, 12 May 2021 06:36:13 GMT

Hi @Janetmac44. Please go to your Google Play Account (picture) , then choose settings, then general, then account preferences and make sure that the country is United Kingdom. Hope that will resolve the issue 😊

Re: NHS App availability

Janetmac44 — Wed, 12 May 2021 08:53:26 GMT

Google account did indeed think that I was still living in the USA (I moved back to the UK in 2010!). I changed that but am still unable to access the NHS app. Any other thoughts?

Re: Re: NHS App availability

George1988 — Wed, 12 May 2021 09:18:50 GMT

As AndrewL mentioned on his comment, if you have bought your phone outside the UK, you really would have issues installing the app. In this case you either have to download the app as APK file form a website or use a VPN app that will make your smartphone as you live in the UK.

Re: NHS App availability

sampal — Sun, 30 May 2021 19:10:52 GMT

Similar issue . I moved from Dubai to uk . Now I cannot change country in play store . I have downloaded vpn app and entered uk card in there . But no help