discussione Samsung Pay and Curve - confusion in Mobile Apps & Services

Samsung Pay and Curve - confusion

louiscar — Wed, 07 Apr 2021 12:44:21 GMT

I am really confused about the Curve app and Samsung Pay. I had 2 cards to enter and SP says it can't add them but tells me to register them with Curve. I do that and both cards are in there. However, when in Samsung Pay I get 2 confusing card numbers (both applying to one card - one is described as a digital one).

The problem here is that the card substitute doesn't tell me what card I'm going to use.

I can see if I go to curve I can switch between the credit card and the debit card but when back in Samsung pay I can only see the same digital card announced so it doesn't tell me which one I am paying with or even if the one I chose to activate in the Curve app is the one that Samsung Pay will use.

Can someone clear this mess up. I've so far not used the paying system as I'm not sure what card it's going to put it on. I'm considering moving to Google pay as this seems to be one horrible mess up.

Re: Samsung Pay and Curve - confusion

louiscar — Wed, 07 Apr 2021 14:28:12 GMT

Ok I'm able to answer my own question as I've finally got a clear answer from Samsung. So if anyone else is confused this is it.

When your card isn't supported by SP you will have to open a Curve account and register your cards on there. You then choose the card to activate and SP will contact Curve as to which card is actually activated.

It means you will need to access Curve to

1) Change or check which card is active
2) See the card number given to the card. SP only shows the last 4 digits.
used if you want to pay a website shopping cart for instance.

SP will only show 1 card and will not indicate what card is activated - it also adds to the confusion by showing 2 card numbers (one is the virtual number the other is a so called digital number errr.... don't ask me)

Why 2 card numbers are give isn't explained anywhere and the Curve app only shows one. I'd have thought that this digital number would have changed when I selected between debit or credit card in curve but ... nope it's always the same. WTF Samsung!!! This is to do with Payments and security and you don't bother to explain it properly

Re: Samsung Pay and Curve - confusion

JohnW27 — Wed, 07 Apr 2021 15:20:31 GMT

When you register your Curve account, and put your cards on it, it creates a digital card to store these on. It is slightly confusing, but as you said, all about security.
You can find which card is being used by going into the curve app. At the top you will see the cards you've saved and also the curve account.

The selected card will have a big white tick on it and if you change it, then the next card will be selected. You can't change it in SP though.
Also, everytime you use curve, you get cashback which is saved in the curve account and you can see hiw much by selecting that in the app.
Confusing, I know, but hope that helps a bit.

Re: Samsung Pay and Curve - confusion

louiscar — Wed, 07 Apr 2021 16:54:23 GMT

Thanks John,

As per my post I have discovered that. Cash back is confusing too as the shop on Samsung mentions cashback for samsung pay rather than curve. Anyway I've just used the card now for the first time and will see if the cashback appears.

The final confusion is why Samsung pay shows 2 separate numbers relating to my SP card. The one I used for payment (via a website) was the one that shows up in Curve. The other one I have no idea of the full number as SP only shows the last 4 digits and describes it as a "Digital" number representing the physical card.

There doesn't seem to be a use for it in real terms.

Re: Samsung Pay and Curve - confusion

louiscar — Thu, 08 Apr 2021 09:18:58 GMT

Thanks Srm but there's no where to enter that code

Re: Samsung Pay and Curve - confusion

louiscar — Thu, 08 Apr 2021 09:21:56 GMT

Well this is really nonsense.

Yesterday I followed Samsung's instructions, went into Curve and selected my credit card.

I then made a website purchase and used the only card number available to me. Guess what - yep it went to my debit card.

So this business of selecting the active card is nonsense, it just ignored it.

I think I will ditch this and go to Google play, it's necessarily confusing and it just isn't worth the time.

Re: Re: Samsung Pay and Curve - confusion

louiscar — Thu, 08 Apr 2021 09:24:10 GMT

The link just takes me to the curve app which then asks me to download the app. I already have the app installed as part of Samsung Pay so that doesn't do anything.

Re: Re: Re: Samsung Pay and Curve - confusion

louiscar — Thu, 08 Apr 2021 09:30:47 GMT

Ok but you can see from this post that it is to do with Samsung Pay plus which is driven by Curve. So you already knew I wasn't a new customer. This is not the place to try recruit new customers - you need to be somewhere where people are using some other method. Also this is not helping my case.

Re: Re: Samsung Pay and Curve - confusion

louiscar — Fri, 19 Nov 2021 19:51:54 GMT

I would explain the stupidity of your multiple posts on an issue that has long been resolved but I doubt you'd understand

Re: Samsung Pay and Curve - confusion

RonnyA — Mon, 22 Nov 2021 11:54:38 GMT

as far as I'm concerned this whole Samsung Pay (now they have Pay+) and Curve is really confusing - their finance department need to totally rethink it before people are going to trust it and use it.

Re: Re: Samsung Pay and Curve - confusion

louiscar — Mon, 22 Nov 2021 16:08:04 GMT

I've been using it now for a while and it's a bit clunky using 2 apps for one purpose but so far it has been OK apart from one monumental co**up when I chose to "go back in time". It failed and I was charged twice. Curve said there was a problem with their servers . It is somewhat concerning

Re: Re: Re: Re: Samsung Pay and Curve - confusion

louiscar — Mon, 22 Nov 2021 16:11:36 GMT

Yep, oh dear ... Troll time!!

Re: Re: Samsung Pay and Curve - confusion

louiscar — Mon, 22 Nov 2021 16:12:26 GMT

I think you should stick to minding your own business.

Re: Re: Samsung Pay and Curve - confusion

RonnyA — Mon, 22 Nov 2021 17:30:34 GMT

it was a genuine comment and it looks like I'm having the same confusion as you were in the original question, in some ways I was agreeing with you. I'm a genuine Samsung user and just ordered a new phone but declined to use Pay/Pay+/Curve - don't trust it based on your comments on this thread and others. Thanks for the help.

Re: Samsung Pay and Curve - confusion

very_nice — Wed, 24 Aug 2022 12:47:11 GMT

Total nonsense. I thought switching to Samsung Wallet from Google Wallet will make my life easier due to better integration with Samsung products but instead they don't support any cards I have and made me sign up with this ***** Curve app. No instead of having all my cards in Google Wallet I need to use both Samsung Wallet and Curve? Stupid stupid stupid

Re: Samsung Pay and Curve - confusion

louiscar — Wed, 24 Aug 2022 13:12:46 GMT

Agreed

Re: Samsung Pay and Curve - confusion

RonnyA — Wed, 24 Aug 2022 13:21:45 GMT

agreed. They really need to sort this out. It puts me off using it - so I don't mainly!

Re: Samsung Pay and Curve - confusion

Nickyblack — Wed, 31 Aug 2022 00:14:39 GMT

What do i do if my samsung curve card has gone missing can it be activated or used by somebody else

Re: Re: Re: Samsung Pay and Curve - confusion

louiscar — Wed, 31 Aug 2022 16:57:51 GMT

Don't feed the Troll, he's just been unhelpful condescending and contributed nothing other than mak8ng snide comments.

Re: Re: Samsung Pay and Curve - confusion

louiscar — Wed, 31 Aug 2022 17:00:44 GMT

I'm not they would but they could use it in the same manner as any other card online for instance.
I'd contact Curve immediately and report it so they can kill it and issue another . Don't wait to do this