topic Re: How to fix OneDrive not syncing after Samsung Cloud transition in Mobile Apps & Services

How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Tue, 19 Jan 2021 18:04:57 GMT

Hello.

Recently Samsung had discontinued the Samsung Gallery sync and have replaced it with OneDrive sync.

This has caused many problems for everyone. One issue, in particular, is that the sync has stopped working and people can't figure out how to fix it. The instructions below are what I did to fix the issue.

Open Settings > Accounts and Services.
Scroll down to find your OneDrive account, tap it.
Then go into Media Sync and turn it on.

This fixed the issue for me and I hope it will for you too!

Re: How to fix OneDrive not syncing after Samsung Cloud transition

JimVBrook — Mon, 01 Feb 2021 19:06:17 GMT

Thank you. It did work for me too.
I recently upgraded from S8 to S9 Plus and struck this issue.
After doing a wifi transfer from the s8 to the s9, I see that Samsung has subsequently recopied the thousands of photos from the SD card to a new folder on Onedrive, so that I now have two copies of everything. Here are the folders:
S8: ..\Onedrive\Pictures\Camera Roll
S9: .. \Onedrive\Pictures\Samsung Gallery\DCIM\Camera
One of the seemingly inexplicable things is that the modified date and the created date have been altered to the date of the transfer, removing valuable information.

I am disappointed with Samsung on this issue. There must be literally millions of people who are or who are going to be confused and may lose track of photos as a result of this confusion.

Anyway, thanks again for your work in sharing this information.

Re: Re: How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Wed, 10 Feb 2021 11:02:27 GMT

The entire thing is a mess and it is still not fixed. I'm just taking a guess that they are rate limiting the service due to the sheer amount of people moving to it.

Re: How to fix OneDrive not syncing after Samsung Cloud transition

JimVBrook — Tue, 16 Feb 2021 05:42:23 GMT

Update to my previous... After following the above procedure, the auto-sync keeps switching off and needs to be manually restarted.

Re: How to fix OneDrive not syncing after Samsung Cloud transition

cookngeek — Mon, 08 Mar 2021 18:56:35 GMT

I am having the same problem. looks like everything after February16th is not syncing. I believe there was an update around that time,

Re: Re: How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Fri, 12 Mar 2021 00:49:35 GMT

Samsung gallery sync was replaced with Onedrive.

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Members_LkUQd5M — Sat, 20 Mar 2021 22:27:31 GMT

Hello,
thank you for that Tipp that seems to fix at least some Issues but sadly not all of them. The whole switch from Samsung Gallery / Cloud to Microsoft OneDrive is just one big Mess and it makes me really upset.

I have a S20+, S8+ and J3 that i use regularly and thought this is the Chance to Sync all 3 Devices together (Since they serve different Purposes but in the End i need my Docs and Pictures on all of them somehow) but oh Boy... The Transfer of everything went smooth i give them that (took at Backup as well) but now i have 3 Phones with 3 Different Data Sync Status and One Phone has a Pic from another that's missing on the Original Phone and so on...

I open a Support Ticket on Monday with Microsoft on Monday and hope they can help fix it completly... What a ... mess

Re: Re: How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Sat, 20 Mar 2021 22:56:05 GMT

Thank you for sharing. I've checked all my other phones, S8, S10+ and my current S21 Ultra and all have the same problem. It really needs to be fixed. My solution seems to be temporary 😕.

Re: How to fix OneDrive not syncing after Samsung Cloud transition

_mietz_ — Sun, 21 Mar 2021 07:26:57 GMT

I tried everything incl. reinstall OneDrive, delink/link it again, etc.

Finally your solution works! Thank you, man. I got crazy over this one

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Realsweden — Tue, 30 Mar 2021 17:03:20 GMT

This is just stupid... I had my photos backing up to a onedrive account which was different from my Samsung Account.

After the transition, the gallery setting only allows backing up to my samsung account...

Unfortunately, Your solution is not working for me.

Re: Re: How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Tue, 30 Mar 2021 17:32:26 GMT

There should be an option to switch. Which phone do you have?

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Daverodeb — Thu, 15 Apr 2021 13:24:04 GMT

Thank you for this. This rectified my issue first time. For some reason the sync was off in my accounts and services section. 👍

Re: How to fix OneDrive not syncing after Samsung Cloud transition

PedroB77 — Thu, 15 Apr 2021 23:04:09 GMT

Same here. I need to manually re-enable it.

Shame on you Samsung. You are supposed to have decent developers. But it seems you don't! Pathetic dev team. 👎🤮💩

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Rufinoman — Mon, 19 Apr 2021 17:09:22 GMT

Thanks for this tip which finally worked after several attempts, because the media sync button kept reverting to off and all permissions were denied.

Also, what doesn't help is that the settings keep getting moved and the names of those settings get changed over time.

This is a very useful tip, so kudos to you!

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Yousefkhan — Sat, 24 Apr 2021 18:48:35 GMT

Thank you so much

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Rufinoman — Sun, 25 Apr 2021 13:39:53 GMT

Unfortunately this solution is merely temporary because Onedrive keeps resetting itself to NOT sync media.

In Settings/ Manage Accounts, this needs to be reset countless times per day for syncing to actually work.

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Members_kJXc9fH — Mon, 26 Apr 2021 13:13:24 GMT

same issue here, this really really P1ssing me off i have to manually sync the gallery every single time, such a massive loads of sh!te, plus we cant even remove ONEDRIVE and go back to normal sync, whoever came up with this setup needs shooting, and all because we chose " do you want to sync your photos with ONEDRIVE" when we setup the phone for the first time, you cant even go back and reset the phone hoping to choose no to this, I even tried removing everything from my microsoft account and it still automatically tried to cloud sync, ***** ruined this phone for me.

Re: Re: How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Mon, 26 Apr 2021 14:22:16 GMT

You can't go back to the old since it's discontinued. Why it's taking so ***** long for Samsung or Microsoft to fix this is a joke. Hopefully this gets fixed soon.

Re: Re: How to fix OneDrive not syncing after Samsung Cloud transition

Adrian_Kilgour — Mon, 26 Apr 2021 14:24:17 GMT

OneDrive is made by Microsoft. Do you have a non Samsung phone to test this on because it would be interesting to see if it's a problem with Samsung phones or with Microsoft OneDrive.

Re: How to fix OneDrive not syncing after Samsung Cloud transition

Mlwindorski — Wed, 28 Apr 2021 11:54:50 GMT

Same here. Incredibly upset and disappointed and angry with this mess they have created.

#1 - My created/modified photo dates were also changed to the date of the transfer which is disasterous and VERY upsetting to me. I have multiple TBI's and as a result have very poor memory ESPECIALLY recollection of dates/time. I take pictures of pertinent things such as medical symptoms experienced because it serves as documentation of the date/time of occurrance to serve as an accurate timeline of symptomology for my future reference/use of medical history. Not only that but I am starting to lose my recall of special memories, milestones and events of my kids' childhood, etc. My biggest fear has always been that those memories will fade away and I will lose those special memories forever so I have made a point to take LOTS of pictures to at least serve as a visual memory so that I at least have SOMETHING to look back on and enjoy when I have lost those details in my mind. I STRONGLY DEPEND on my cameraroll and now that timeline of events has all been messed up and destroyed. Before doing the transfer I backed up all of my photos to my laptop for fear of losing some/all of them but it has just become apparent to me that quite a few of my files/photos must not have backed up/transferred because they are missing from my laptop as well...I'm talking possibly hundreds of photos gone. The worst part is that the same ones missing on my laptop apparently didn't transfer to onedrive either and now I don't know how/where to go to go about trying to recover them before Samsung COMPLETELY/PERMANENTLY wipes them out. I tried logging into my onedrive account but cant recall the PIN (shocker) and can't find it written down anywhere. I would just reset it but done see where/how to do that either.

#2 - All photos that transferred to onedrive now appear as doubles in my gallery which is extremely annoying and inconvenient because I have hundreds/thousands of pics as it is and now that number is doubled which makes scrolling through to find something much more time consuming.

#3 - onedrive sync keeps turning off and I have to manually turn it back on

#4 - NOW I am being told that sync has been shut off because it is full and that I must purchase additional storage if I want to continue syncing.

WHAT A NIGHTMARE THIS HAS CREATED AND I SURELY HOPE THEY FIX THESE ISSUES BEFORE THEY JUST PROCEED WITH WIPING OUT/DESTROYING EVERYONE'S PHOTOS, MEMORIES, AND IN MY CASE MY LIFELINE TO MY LIFE'S TIMELINE. VERY UPSET, SICK AND ANGRY IS A HUGE UNDERSTATEMENT!!!