onderwerp Identity verification issue when creating children account in Mobiele Apps & Services

Identity verification issue when creating children account

JasperL — Thu, 14 Nov 2024 22:52:45 GMT

I have an A25 5G and want to create a child account. I have to verify my identity with the CVC/CCV number of my registered creditcard. But I receive the message that my identity cannot be verified at the moment and to try it again. However, it’s been a week now, I’ve tried it a couple of times each day, but no success. How can I solve this? #A25

Re: Identity verification issue when creating children account

Ajay-A — Mon, 18 Nov 2024 12:44:04 GMT

Hallo @JasperL,

Thank you for your message. When it still doesn;t work, you can viia the Samsung Members-app send in an error report to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible.

1. Reproduce the issue
2. Capture it in photo or video
3. Long press the Samsung Members icon on the Apps screen and tap Error Reports
4. Tap OK in the pop-up window for sending system logs
5. Select Symptom category
6. Describe the issue in detail, attach necessary screenshots/photos/videos and then tap send.
7. Also, send an error report with the corresponding logs within 10 minutes after reproducing. When sending an error report, you should check the Send system logs box. This way we can receive the logs.

Let us know if you succeeded sending a report.

With kind regards,

Ajay

Re: Identity verification issue when creating children account

JonUK — Wed, 25 Dec 2024 09:26:57 GMT

I'm having the exact same problem. Phone is unusable and it says can't verify identity. Did you find a solution?

Re: Identity verification issue when creating children account

Ajp3 — Thu, 26 Dec 2024 12:31:31 GMT

Any news on this problem?

Re: Identity verification issue when creating children account

Ajay-A — Mon, 06 Jan 2025 14:08:25 GMT

Hallo @JonUK,

Thank you for your message. I hope this will be resolved quickly. Did you also submitted an error report about this?

With kind regards,

Ajay