onderwerp Re: Quick Share for Windows - black screen in Mobiele Apps & Services

Quick Share for Windows - black screen

Members_Xc3qaKR — Thu, 04 Jul 2024 09:11:40 GMT

Hello,

End April/begin May this year Quick Share from Google (previously named Nearby Share) stopped working on my computer (Windows 10). Before that I transferred files to/from my pc and my Samsung Galaxy M20 numerous times without any problems. Now, when I start the app on my computer, a solid black window appears.

I posted a question on the Community for Android forum, moderated by Fred JR (the topic can easily be found by searching for "Quick Share from Google not working - black app window"). After following a number of repair options suggested by Fred without success, he eventually referred me to Samsung developer support.

I sincerely hope a solution for this problem can be found, as I loved this app.

- Gijs

Re: Quick Share for Windows - black screen

Ajay-A — Fri, 05 Jul 2024 09:35:53 GMT

Hallo @Members_Xc3qaKR,

Thank you for your message. To contact our developer support you can issue an Error report throught the Samsung Members-app. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible. Let me know if you succeed with sending a report.

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Fri, 05 Jul 2024 15:44:54 GMT

Hello Ajay,
Thanks for your reply and suggestion. I searched for the link to submitting an Error report in the members app (on my Gy M20) but were unable to find it. Moreover, I would definitely prefer sending the report from my Desktop computer, as that is the environment where the problem occurs. However, in the support pages I could not find a link or email address to directly contact Developer Support (I might not have searched long or thoroughly enough though...),. But, yes, I would very much apprecitae indeed if you could inform me how to proceed.
Best regards, Gijs

Re: Quick Share for Windows - black screen

Ajay-A — Mon, 08 Jul 2024 12:09:01 GMT

Hallo @Members_Xc3qaKR,

In the Samsung Members app you will see below on the right 'Support'. There you can find error report. But do you get the black screen after you connected the M20 to the computer?

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Mon, 08 Jul 2024 21:02:27 GMT

Hi Ajay-A,
I submitted an error report via the mobile app (as mentioned earlier I'd rather do it via the desktop pc, but the app seems to be the only route to support...). As to the 'black screen', please note that I referred to a <black app window>. See screen shot below.
Regards, Gijs

Re: Quick Share for Windows - black screen

Ajay-A — Wed, 10 Jul 2024 09:07:50 GMT

Hallo Members_Xc3qaKR,

I have tested on my PC, and it starts up. You probably allready tried reinstalling the app. Let me know when you get a respond.

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Wed, 10 Jul 2024 12:10:33 GMT

Thx Ajay-A. I will post a message as soon as I've got a reaction from App Support. So far, nothing heard...
BTW, when loading the desktop app the black window appears always, i.e. it does not make a difference whether or not my mobile device is around (and Quick share started on it) .
-gijs

Re: Quick Share for Windows - black screen

Ajay-A — Thu, 11 Jul 2024 12:01:04 GMT

Hallo Members_Xc3qaKR,

Had you also had de opportunity to check if the issue is also there when using a other computer? Your own computer is also completly up-to-date?

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Tue, 23 Jul 2024 08:57:20 GMT

Hello Ajay,
Sorry for my belated reaction. Yes I have tries it on a different W10 PC. It starts up normally. Also with my Chromebook a Quick Share connection with my phone is successfull (and has been successful since my first use).

I don't know if this is of interest, but every time I start QS on my desktop PC (which is, btw, fully updated), is looks like this triggers a refresh of my desktop screen, immediately whereafter the black QS window appears. Could it have something to do with the graphics driver?

Regards, Gijs (Pinok)

Re: Quick Share for Windows - black screen

Ajay-A — Thu, 25 Jul 2024 11:14:53 GMT

Thank you for your response Gijs,

I have send your report of the issue internally to other departments. I will get back to you as soon as I have an answer. Thank you for your patience.

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Ajay-A — Tue, 06 Aug 2024 07:59:43 GMT

Hallo Members_Xc3qaKR,

Our Product Specialist asks if you checked on your PC Settings ---> System ----> Shared experiences ---> Check if Nearby Sharing is turned on ---> Check if 'Visibility' is set to 'Everyone nearby'.

After this does the app still shows a black screen?

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Thu, 08 Aug 2024 16:03:34 GMT

Hello Ajay,
I checked the setting > OK !
(See screenshot below)
Kind regards, Gijs

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Thu, 08 Aug 2024 16:12:41 GMT

.. and (to avoid misunderstanding) the black app window still appears when opening the app.

Re: Quick Share for Windows - black screen

Ajay-A — Fri, 09 Aug 2024 07:33:29 GMT

Thank you for your response Members_Xc3qaKR,

I have send your answer back to our Product Specialist. When I have an answer back I will contact you again.

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Tue, 24 Sep 2024 12:59:04 GMT

Hello Ajay,

Is there any update on this issue from the Product Specialist?
BTW, I have an addition to make to the in formation shared earlier: Even though the black screen appears on my desktop I am able to send files from my (samsung) phone to my desktop (while the black screen is on). Visa versa is not possible, as, due to the black screen, I have no interface on my desktop to search for and select the target device. See enclosed pic.

Re: Quick Share for Windows - black screen

Ajay-A — Wed, 25 Sep 2024 11:51:58 GMT

Hallo @Members_Xc3qaKR,

I have send a reminder to our Product Specialist to see if she received feedback from our head office about this. I will contact you again shortly.

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Ajay-A — Thu, 03 Oct 2024 14:39:25 GMT

Hallo @Members_Xc3qaKR,

Our Product Specialist ask if you also share the full modelcode and Serialnumber of your M20 through a private message. When I received it I will send it to her.

With kind regards,

Ajay

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Fri, 11 Oct 2024 10:51:26 GMT

Hello Ajay,
Attached screen copies from the Droid Info app, (hopefully) containing the details the product specialist is asking for.

BTW, i don't quite get why her attention is focusing on the mobile device, as the problem is obviously on the desktop PC...

Kind regards,
Gijs

Re: Quick Share for Windows - black screen

JoeyH — Fri, 11 Oct 2024 10:50:16 GMT

Hi @Members_Xc3qaKR, thank you! I will send the screenshots to the specialist and hide them afterwards, since @Ajay-A asked to receive the information in a private message.

Kind regards,

Joey

Re: Quick Share for Windows - black screen

Members_Xc3qaKR — Sun, 13 Oct 2024 19:19:33 GMT

Hello Joey,
Surprise, surprise! All of a sudden, but after Windows updates rolled out and installed on October 12 and 13 the black screen has not returned anymore. I now have the normal Quick Share UI window on my desktop computer.
For your information, the following updates were installed:

Assuming that the Quick Share app for Windows is built with the .NET library, I have the feeling/suspicion that the app now working has to do with the .NET Framework update, about which Microsoft states the following:

It would be nice if you could verify this.

Kind regards,
Gijs