onderwerp Re: I can't turn my alarm off on my Galaxy A14 in Mobiele Apps & Services

I can't turn my alarm off on my Galaxy A14

Ferre Martens — Sun, 07 Jul 2024 15:00:48 GMT

I can't turn my alarm off that I have set from Monday to Friday cause whenever I turn it off for example Friday it will turn itself back on for Monday, I use the pre-installed clock app.

Re: I can't turn my alarm off on my Galaxy A14

Ajay-A — Tue, 09 Jul 2024 15:50:00 GMT

Hallo @Ferre Martens,

Thank you for your message. When you klik on a alarmtime you can also choose the days it will be activited. The days are represented by round pictograms. See also the link below. Let me know it it works.

https://bit.ly/4eSIzMz

With kind regards,

Ajay

Re: I can't turn my alarm off on my Galaxy A14

Ferre Martens — Wed, 10 Jul 2024 22:10:52 GMT

Hello @Ajay-A

I am not a beginner to samsung phones couse I have use samsung phones for the past 3 years now but I just have this a14 half a year and just until a few weeks ago I needed to turn my alarm off cause it's summer vacation for me cause I still go to school but when I turn it off it goes back on without me needing to do anything for it so how do I turn my alarm off so it doesn't go back on again?

Re: I can't turn my alarm off on my Galaxy A14

Ajay-A — Fri, 12 Jul 2024 08:16:40 GMT

Thank you for your reaction Ferre Martens,

In that case have it is the issue still there when you restarted your A14 and have you also cleared the cache of your phone?

With kind regards,

Ajay

Re: I can't turn my alarm off on my Galaxy A14

Ferre Martens — Fri, 12 Jul 2024 20:46:26 GMT

I'll try both and I will update you in about 22 hours cause my alarm turns itself on at 21 pm

Re: I can't turn my alarm off on my Galaxy A14

Ferre Martens — Sun, 14 Jul 2024 21:27:11 GMT

Restarting worked👍

Re: I can't turn my alarm off on my Galaxy A14

Ferre Martens — Mon, 15 Jul 2024 20:47:12 GMT

Nvm it turns itself back on again

Re: I can't turn my alarm off on my Galaxy A14

Ajay-A — Tue, 16 Jul 2024 10:23:54 GMT

Hallo @Ferre Martens,

It coul be that the there is something on in the setting "Turn on automatically'. Maybe you can check if somehting is on there. Have you also tried clearing out all the alarms en setting them up again?

With kind regards,

Ajay

Re: I can't turn my alarm off on my Galaxy A14

Ferre Martens — Tue, 16 Jul 2024 12:04:44 GMT

Hi Ajay-A

I have tried that but it still turns itself back on 😞

Re: I can't turn my alarm off on my Galaxy A14

Ajay-A — Thu, 18 Jul 2024 15:46:31 GMT

Hallo @Ferre Martens,

To check whether this can be resolved, we also have the option to monitor you remotely. You can then make an appointment for a Remote Assistance session and one of my colleagues will call you back and monitor you remotely. My colleague can also make an adjustment or change where necessary. See here for more information: https://bit.ly/2OhhbuU

With kind regards,

Ajay

Re: I can't turn my alarm off on my Galaxy A14

Ferre Martens — Sat, 20 Jul 2024 09:03:08 GMT

Hi, I don't like the idea of people seeing my phone without knowing them personally so I find it hard to do

Re: I can't turn my alarm off on my Galaxy A14

Ajay-A — Mon, 22 Jul 2024 10:41:22 GMT

Thank you for your response Ferre Martens,

In that case via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible.

With kind regards,

Ajay