discussione Re: Re: Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0) in Galaxy A Series

Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0)

SIMO7AMED777 — Tue, 21 Oct 2025 20:16:44 GMT

Hello 👋🏻

I have problem is Inability to Access Notification/Quick Panel While I'm Inside Applications After Recent Interface Update (one ui 8.0)

I can't to pull down the Notification Panel (or Quick Panel) when I am actively using an application in the standard Portrait Mode.

1- Expected Normal Behavior: When swiping down from the very top of the screen while inside any application, the Notification Panel should drop down over the application content.

2- Current Abnormal Behavior after the interface update (one ui 8.0):

- In Portrait Mode: The swipe-down gesture fails completely; I cannot access the Quick Panel while an app is open.

- Available Temporary solution that I found is :

Exiting the App: I am forced to exit the current application and return to the Home Screen to successfully pull down the panel.

- Or Switching Orientation: If I rotate the phone into Landscape Mode (Horizontal), I am then able to pull down the Notification Panel over the running application.

And another note !

When I use the apps and I show the front camera cutout , and when I use the apps and I hide the front camera cutout , There is a difference You can see a transparent rectangular .

As if there is a barrier that does not allow touching the screen .

I face this problem with all applications except for one case when I am in the screen home .

Thank you .

Re: Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0)

Danilo_M — Fri, 24 Oct 2025 08:01:26 GMT

Hi @SIMO7AMED777

welcome to our Community! 😊

Could you tell me if this behavior occurs with a specific application or with different applications?

Could you also provide me a photographic evidence in which the reported "transparent rectangular" is visible?

I can advise you to proceed with a system cache memory cleanup, called Wipe cache partition, following these steps:

Turn off your phone
Check the USB connector is used, for example by connecting it to a PC
Press and hold the Power and Volume High button
When Samsung appears, it only releases the Power button
When the blue screen appears, also release the High Volume key
In the following screen there will be many items: move with the volume button up or down to select "wipe cache partition"
Confirm this choice with the Power button
Move to the "Yes" item and confirm again
Finally, position yourself on the "reboot system now" item and confirm.

I would like to reassure you that this operation will not delete any personal data, however, all those obsolete system cache files that can in some way generate temporary malfunctions will be deleted.

I remain at your complete disposal.

Have a nice day!

Re: Re: Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0)

SIMO7AMED777 — Fri, 24 Oct 2025 12:36:21 GMT

Hello 👋🏻 good afternoon

Thank you for replying

No, this problem isn't limited to just one app. Rather, I encounter it when using all apps, whether they're those I downloaded myself from play store or those included with my phone's operating system.

Yes, of course, I will send you two pictures and you will see the difference between them and you will see the transparent rectangle that I talked about .

I will do the solution you suggested to me, but before doing that step I want to make sure from you that my data will be safe and will be not deleted when I do this process ( wipe cache partition ) Such as pictures, videos, etc.

I will wait for your reply and thank you again .

Have a nice day too.

Re: Re: Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0)

Claudia_S — Mon, 27 Oct 2025 12:45:19 GMT

Hello @SIMO7AMED777,

thank you for your feedback and for the screenshots you provided.

In this case, before performing the Wipe Cache operation we recommended earlier, you could also proceed with clearing the data and cache of the single One UI Home process.

This way, you will perform a targeted cleanup of the process that manages this functionality.

Keep in mind that, once this operation is performed, you will need to reset the customizations such as wallpaper, theme, etc.

You can do this in the following way:

Settings
Applications
Next to “Personal applications” press the three lines with a down arrow
Enable “Show system applications”
Ok
One UI Home
Storage space
Clear data
Clear cache.

After that, you will need to restart the phone and check if it functions correctly.

If it is not sufficient, you can proceed with performing the Wipe Cache, which performs a deeper cleaning of residual files.

Let me know?

Bye!

Re: Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0)

Voncribdeath — Wed, 05 Nov 2025 17:44:06 GMT

I have the same issue with my a25, and that hasnt helped at all. Nor does a hard reset. Or anything else. They need to fix the ***** update. As usual.

Re: Samsung smartphone A25 5g problem after interface update ( ONE UI 8.0)

Riccardo_M — Thu, 06 Nov 2025 11:08:13 GMT

Ciao @Voncribdeath,

I'm sorry for this issue. Can you submit an Error Report?

Here a guide:

https://www.samsung.com/uk/support/mobile-devices/how-to-use-the-samsung-members-app/

Just read the "How to submit an error report" paragraph.

Have a nice day!