topic Re: Face unlock in Galaxy S24 Series

Face recognition doesn't work properly

Adi0 — Thu, 01 Feb 2024 12:50:54 GMT

Face recognition set up and recognition can't detect my face in slightly lower lighting condition but my face is properly visible on the camera when I test it. It has never happened before on previous Samsung phones.

I've rescanned my face multiple times and in less than ideal brightest day it says that the camera lens may be dirty, it's clean.

Re: Face recognition doesn't work properly

PaulM1 — Wed, 31 Jan 2024 18:23:56 GMT

Hi, @Adi0. Have you toggled the Brighten screen option on to see if this helps?

To do this, you'd just need to go to Settings > Security and privacy > Biometrics > Face recognition > Brighten screen (ensure this is toggled ON).

Please let me know whether this helps bolster the performance of facial recognition when the lighting conditions are not optimal.

Re: Face recognition doesn't work properly

Adi0 — Wed, 31 Jan 2024 18:43:23 GMT

Yes it's enabled, I'm thankful for your input but I'm well " educated " into Samsung phones and others worked, this one just doesn't. This is brightness at which I'm scanning my screen:

Re: Face recognition doesn't work properly

Reylob — Wed, 31 Jan 2024 19:07:04 GMT

Thank you for your help.

Re: Face recognition doesn't work properly

PaulM1 — Wed, 31 Jan 2024 19:19:55 GMT

That's strange. I appreciate that you're a pro, and we sometimes offer the steps for the benefit of other Community users who might be experiencing a similar issue.

What happens when you test Face recognition on Samsung Members (Samsung Members > Support > Phone diagnostics > Face recognition)?

If no issue is detected via the diagnostic tool and if this persists then, if you've already added an alternative appearance via Face recognition, it might be beneficial to set up the facial data again.

The guide below, courtesy of Samsung US, should also prove helpful for anyone else who chances upon this thread:

https://www.samsung.com/us/support/answer/ANS00062630/

Please let us know when you get this resolved.

Re: Face recognition doesn't work properly

Adi0 — Wed, 31 Jan 2024 19:56:49 GMT

Re: Face recognition doesn't work properly

Adi0 — Wed, 31 Jan 2024 20:00:43 GMT

I understand now, I didn't think about others, sorry. Yes, I've just tested it with the phone doagnostics and it says lens may be dirty etc... Sometimes it gets it sometimes it doesn't, it's well lit, I don't know why other Samsung worked well even in dark but S24 Ultra doesn't recognize my face in normal lighting conditions, concerning.

Re: Face recognition doesn't work properly

Reylob — Wed, 31 Jan 2024 20:20:07 GMT

Is that a question?

Face unlock

metop — Wed, 31 Jan 2024 23:49:51 GMT

Face unlock on night needs to be fixed... on night time don't work correctly

Re: Face recognition doesn't work properly

hovdingen — Thu, 01 Feb 2024 01:33:12 GMT

I wouldn't worry much about this. I am using the Fold4 and S23 Ultra and none of those will ever read my face in any light. I always end up using my fingerprint, and Samsung is way behind Apple when it comes to facial recognition.

Re: Face unlock

BandOfBrothers — Thu, 01 Feb 2024 05:22:16 GMT

@metop

This is a similar thread that has some advice within from a Samsung Community Team Member.

https://eu.community.samsung.com/t5/galaxy-s24-series/face-recognition-doesn-t-work-properly.

You can also send feedback via your Samsung Members App.

If I can be of any further help then please don't hesitate to ask. 😎

Re: Face recognition doesn't work properly

Reylob — Thu, 01 Feb 2024 05:47:04 GMT

Thank you @hovdingen

I agree with your sentiment. I have the S22 Ultra at the moment and it seems to read my face fairly quickly on low light, but I am not bother about it. It is convenient, but less secure so if it does not work, I will not lose any sleep over it.

Apple seems to have implemented it better. Saying that, the Galaxy S2, for those with good memory, had face recognition and it worked OK at the time. I am sure that it had improved considerably since then.

The S24 series is barely out. Given that it is a premium phone series, it should not have any or very few issues, but it is expected to have some bugs. I imagine that most of these software issues will be solved in future firmware upgrades.

Re: Face unlock

Adi0 — Thu, 01 Feb 2024 12:26:35 GMT

What do you mean similar? It's this thread.

Re: Face recognition doesn't work properly

Adi0 — Thu, 01 Feb 2024 12:27:05 GMT

Hope so because it just doesn't recognize my face!

Re: Face recognition doesn't work properly

hovdingen — Thu, 01 Feb 2024 12:38:59 GMT

I bought a new S24 Ultra for my girlfriend, and the phone is impressive in most ways, but she has the same problem with facial recognition. She has tried in daylight, with different lamps inside, but no matter how she lets the phone read her face, it will not open when using facial. It will only open when using fingerprints. And the funny thing, it is not 100% when it comes to fingerprints as well. Apart from this, the phone is great and the new AI functions are really good.

Re: Face unlock

Reylob — Thu, 01 Feb 2024 12:45:48 GMT

@BandOfBrothers

You have linked this thread to itself. I think you meant to link it another thread. Or it was moved from the other thread.

Re: Face unlock

Reylob — Thu, 01 Feb 2024 12:46:19 GMT

LOL, That was very funny.

Re: Face recognition doesn't work properly

Adi0 — Thu, 01 Feb 2024 12:52:22 GMT

So I'm not the only one!

Re: Face unlock

Adi0 — Thu, 01 Feb 2024 12:52:38 GMT

Yeah, I'm confused 😂

Re: Face recognition doesn't work properly

AntS — Thu, 01 Feb 2024 13:05:12 GMT

Hi guys,

I merged the threads. Sorry if it led to any confusion haha. 😳😄