topic Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear. in Galaxy S22 Series

Secure Folder asks for password I don't know and the "forgot password" question does not appear.

loui7 — Sat, 14 Jan 2023 22:45:57 GMT

Each time I try a possible password I get locked out for a longer and longer period of time. I am now locked out for 8 hours until I can try again. Is there another way in?

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

Tourbillon De La Vie — Sat, 14 Jan 2023 23:07:40 GMT

No unless you mean to reset the password

https://docs.samsungknox.com/secure-folder/Content/troubleshooting.htm

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

loui7 — Sun, 15 Jan 2023 04:12:43 GMT

Thanks, but I don't get the "forget password" option, I am just locked out again. I would reset password if I could.

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

AndrewL — Sun, 15 Jan 2023 09:44:37 GMT

@loui7: Please can you attempt the following steps as a possible workaround for your issue?

1. Settings > Apps > Samsung Account > More options(...) > Tap 'Uninstall update' (Samsung Account v14.0.00.11)
2. (In case of reset Password needed) Settings > Tap and sign in 'Samsung Account' on the top > Run 'Secure Folder' > Mistype Password > Tap 'Forgot password' > Tap 'Reset' on the reset Password popup > Enter new password.

Let me know if this helps.

Re: Re: Secure Folder asks for password I don't know and the "forgot password"..

abeexx — Thu, 19 Jan 2023 17:22:00 GMT

Was having same issue found a suggestion ftom another forum member this solved my problem go to Settings, Apps, Secure Folder, Storage, Clear Cache. Hope it works for you xx

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

Manni801 — Fri, 02 Jun 2023 11:20:18 GMT

Same problem here, I forgot my password. I can also try next password afters some hours. There is no "Forgot PIN" or "Forgot Password" link when I enter my password and it fails. I saw this link in YT tutorial videos, but in my app it's not appearing.

I tried clear data and cache, but it's not reset the timer nor it gives me the forgot password link. Any suggestions?

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

Darren21 — Fri, 13 Oct 2023 17:53:12 GMT

Me too bro. It wont show the 'forgot password' option and my device is the f23 and i thought i was the only one with this situation and still havent found any clue

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

Darren21 — Fri, 13 Oct 2023 17:54:27 GMT

Samsung members please help!!!

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

ShalomTT — Tue, 21 Nov 2023 09:52:44 GMT

Hello, I have tried the suggested steps, however, I still do not get the "forget password" option. Any more advice?

Re: Secure Folder asks for password I don't know and the "forgot password" question does not appear.

ChadRhet — Tue, 14 May 2024 08:09:11 GMT

I have thesame problem but i was able to find a work around for it. I downloaded an app "quickshortcutmaker" in google app. It was able to force the secure folder to reset password, and everything.. FF the steps in youtube, goodluck, thank me later

https://youtu.be/kz4xcq1Z7yY?si=5-4Osqf0-d2Boh07