topic Re: Z Fold 7 main screen issue in Galaxy Z Fold | Z Flip

Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 09:24:56 GMT

Hi all, recently upgraded to the Z Fold 7 coming from s22 Ultra. Whilst loving the new phone I have noticed this with the main screen. When folded it appears the inner screen touches with visible proof of this when opened up again leaving marks where it has been sitting. Is this a normal thing with this phone. The marks can be wiped off as its just oils from the hands after use but even the tiniest of dust particles leaves an imprint in the screen protector. I have also noticed an uneven right side of the display that almost feels lumpy when sliding a finger up and down, around the same place to where it touches the other side.

Re: Z Fold 7 main screen issue

johnz237 — Fri, 01 Aug 2025 09:31:22 GMT

Hi! Welcome to the Samsung Members community!

This seems like an issue with the screen protector itself—though not owning a Fold, I can't comment on how "normal" this is.

Re: Z Fold 7 main screen issue

neurosurgeonmaybe — Fri, 01 Aug 2025 09:38:20 GMT

Looks like an airbubble in the screen protector ?

Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 09:42:03 GMT

Hi, I get why you might be thinking that but there's no signs of it lifting or any major defects with it. Is it possible there is variation with the thickness of the protector maybe? Surely the protector takes the shape of the screen and thus any imperfections with the screen if its not completely flat. The left side is totally fine to the touch it's just the right that feels uneven

Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 09:42:43 GMT

That's just from the oils on the screen from touching. As it's been folded it's left the imprint where it's been touching. It wipes off completely fine so no air bubbles

Re: Re: Re: Z Fold 7 main screen issue

johnz237 — Fri, 01 Aug 2025 09:43:39 GMT

What screen protector is it? (Brand) as I can't see another reason beyond what you've just suggested.

Re: Re: Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 09:44:08 GMT

Its the Samsung one that's factory fitted

Re: Re: Re: Re: Re: Z Fold 7 main screen issue

johnz237 — Fri, 01 Aug 2025 09:46:28 GMT

Oh that's my bad, I thought you meant you added one. Hmm, very strange.

As not an owner of the folds, I can't say this is normal or not, but it doesn't seem it to me.

I would reach out to support to be sure what's happening; also, there are plenty of owners on the forums who may have more of a clue.

Re: Re: Re: Re: Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 09:48:53 GMT

Yes that's my next steps, just wanted to see if others had the same experience. Last thing I want is more dust particles getting sandwiched in there causing potential issues. I though there should be more of a gap to eliminate this. Thanks for your input

Re: Z Fold 7 main screen issue

Fiona26 — Fri, 01 Aug 2025 09:54:46 GMT

I didn't find anything when looking up the fold 7. I'm guessing it could be normal as here is a post with someone with the same issue but with the pixel fold.
https://www.reddit.com/r/PixelFold/comments/15cxtu2/spots_on_center_screen_when_closed_for_awhile/

Worth a read

Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 09:54:25 GMT

Thanks for sharing, yes it does look very similar. After having a quick look through that I'm thinking it could be when the phone gets warmer the screen might have slight expansion causing it to touch

Re: Z Fold 7 main screen issue

Motty2012 — Fri, 01 Aug 2025 10:09:22 GMT

I am glad I didn't get one and stuck with my S25U

Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 10:10:32 GMT

👏

Re: Z Fold 7 main screen issue

Obsydian — Fri, 01 Aug 2025 14:17:32 GMT

Best to talk to Samsung Customer Service, to me it looks damaged, have you cleaned it with something or water damage, very odd 🙏

Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 14:33:40 GMT

It wipes off completely fine and goes back to normal, the pattern is just oils from hands on the screen where the two sides of the screen are touching when closed. Just odd that it would even touch in the first place as I thought there should at least be a small gap when shut, it should just be the bezels touching surely.

Re: Re: Re: Z Fold 7 main screen issue

Obsydian — Fri, 01 Aug 2025 15:02:55 GMT

Ah so it's oil from your hands 🙏

If you touch the screen then that's no got anything to do with a closed gap.

Re: Re: Re: Re: Z Fold 7 main screen issue

Bwrs220 — Fri, 01 Aug 2025 15:11:42 GMT

The marks themselves aren't the issue, they just help to see where the screen is touching when folded, you can see it's an almost perfect symmetrical pattern. The right side of the display also feels lumpy around where the pattern appears so the issue is an uneven display that touches when folded and potentially causing issues with trapped dust/dirt

Re: Z Fold 7 main screen issue

Members_qSmkSgC — Thu, 07 Aug 2025 06:40:55 GMT

I have the same issue and i noticed little "holes" on that Spot bec the screens pushing on each other, on my zfold 6 i dont had such an issue and now i dont know what to do it would be not a big of a Deal if i wouldn See the dents on the screen for now its just 2 but the fact that i can See them makes me a bit angry, again my fold 6 worked fine

Re: Re: Z Fold 7 main screen issue

Bwrs220 — Thu, 07 Aug 2025 06:53:21 GMT

Yes I have one tiny indent on both sides of the screen but I've found that the shallower dents seem to dissappear over a few days.

Online support was absolutely useless so I went to the local samsung store last night and spoke to the manager who also had their engineer look at it and it was the first time they were aware of the issue. They couldn't really recommend any solution unfortunately. However, whilst I was there they had multiple z fold 7 units on display so I had chance to check them out and they were all the same. All had the 'lumpy' feeling right side of the display and all showed signs of marks appearing after being folded for a while but only with a used/unclean screen.

I feel it's going to be a device wide issue and bad quality control on Samsung's part.

With the new slimmer design it is more susceptible to trapping dust/debris and from what I can tell it seems as though the screen ever so slightly bulges in that area just as it's being closed, maybe due to the new hinge design to minimise the crease.

This is my first fold so I can't compare to any previous models but for a 2k phone this shouldn't even be happening.

Re: Z Fold 7 main screen issue

ukman — Fri, 08 Aug 2025 17:58:18 GMT

I'm intrigued as to whether this is acknowledged as a slight fault, or whether it's normal.

I always suspected the latter, because this is common with the pixel 9 pro fold too and it did it with mine. So I wasn't surprised when my fold 7 did too.

Anyone tried speaking to Samsung?