topic Re: Samsung pass not accepting fingerprints in Galaxy A Series

Samsung pass not accepting fingerprints

ETCottle — Wed, 16 Sep 2020 04:24:23 GMT

I have a new Galaxy A17. My fingerprint sensor is working on all other apps, but Samsung Pass will not accept fingerprints. It appears initially to accept the fingerprint, then thinks for a few seconds, then comes back with a message "couldn't recognize finger print. Try again later." I have deleted and recreated all fingerprints, I have tried different fingers, I have tried software updates, nothing has worked. It appears initially to accept the fingerprint, then thinks for a few seconds, then comes back with a message "couldn't recognize finger print. Try again later. I've had this phone for several months, and Samsung Pass has never worked.

I contacted Samsung technical support, talked to four different people, and no one solved the problem for me. Tech Support handed me off to a different software support team, who told me I needed to talk to Tech Support. Samsung Tech Support has failed me on this one.

Re: Samsung pass not accepting fingerprints

Abee — Wed, 16 Sep 2020 10:52:53 GMT

I know it sounds silly but when you've deleted the finger print and re done it, did you put your thumb on in different positions, for example : one straight down, one slightly on the side, one at 90 degrees etc. I had this problem too, a couple of iPhone ago before face recognition when they asked you to input the thumb in different positions so it got all of the print if that kind of makes sense so I deleted the prints and put my thumb print in like that (moving the angle everytime) and it seems to have done the trick. I then reset the phone after. also just be careful if you have a screen protector on, a lot of them don't actually recognise the print properly.

hope you get it sorted

Re: Samsung pass not accepting fingerprints

JAMES4578 — Wed, 16 Sep 2020 13:52:41 GMT

I think it is advisable to put thumb or finger in different positions and possibly take a few of them twice @Abee However @ETCottle has tried different fingers and as fine with other apps it may well be a specific issue with Samsung pass on their Device, hope you can get it sorted.

Some general advice here for those who may be interested https://www.samsung.com//support

Re: Samsung pass not accepting fingerprints

ETCottle — Wed, 16 Sep 2020 14:11:30 GMT

Thanks for the suggestion, but I have to put my finger in different positions when I first record the fingerprint, otherwise it won't get a 100% reading.

Re: Samsung pass not accepting fingerprints

ETCottle — Wed, 16 Sep 2020 14:15:23 GMT

Update and bizarre coincidence...

After I posted the comment above, the very next time I tried Samsung Pass it told me that there was a software update. I had turned off the WIFI, that could have had something to do with it. The Samsung Pass software updated, and after that everything has worked fine.

So it was clear that the software needed to be updated, but it wouldn't tell me that till I tried over mobile data with WIFI off.

At any rate, the problem is now resolved.

Re: Samsung pass not accepting fingerprints

JAMES4578 — Mon, 21 Sep 2020 19:59:55 GMT

@ETCottle Glad fingerprints are now working properly and should be useful advice to others. For certain issues good idea to try over your mobile Data.

Re: Samsung pass not accepting fingerprints

Gapher1221 — Sun, 21 Feb 2021 00:12:18 GMT

Hello I have been having this same issue for over a year and can confirm that if you are having fingerprint registration issues for samsung pass just disconnect Wi-Fi for the agree and register screens then your good to go after that.

Re: Samsung pass not accepting fingerprints

Tballin21 — Tue, 01 Mar 2022 02:26:03 GMT

Turn off wifi and register with cellular and that fixed the issue for me!!! Same with registering new face .

Re: Samsung pass not accepting fingerprints

Dream2big — Wed, 04 May 2022 17:31:19 GMT

Worked for me.

Thanks

Re: Samsung pass not accepting fingerprints

MsterSandman — Wed, 18 May 2022 10:36:55 GMT

Can confirm this works! for some strange reason...

Just got a new S22 Ultra and I could not fully setup Samsung Pass, same issue, it would think for a second and then say to try again later.

but as soon as I turned off wifi, the app accepted my fingerprint perfectly.

Thanks strangers

Re: Samsung pass not accepting fingerprints

PrettyOddZebra — Mon, 26 Sep 2022 02:58:05 GMT

This works!!!

Re: Samsung pass not accepting fingerprints

AM622 — Wed, 11 Jan 2023 21:38:53 GMT

I have the Galaxy S22 phone. My Samsung Pass fingerprint option did not work for me due to circulation issues that I have. I removed the fingerprint option in the app. Now when I attempt to access my Samsung Pass it will take my password and the pattern that I have registered but the next screen is asking me to set up a fingerprint again. I can not get around this screen. It will not allow me to continue unless I register my fingerprint again. I have turned wi-fi off, powered the phone off, and even kept the phone powered off for several hours and still the same. Any suggestions?

Re: Samsung pass not accepting fingerprints

Kalani — Thu, 20 Apr 2023 05:41:00 GMT

I have the same issue. Have you sorted this out? Can you tell me how?

Re: Samsung pass not accepting fingerprints

Members_0aVOx4H — Thu, 20 Apr 2023 18:22:41 GMT

I am also having same issue

First it was showing no network then, i had to reset app, clear cache and memory, switched off and switched on..Now the same issue as above..cannot recognise fingerprint..I have almost 200 passwords saved. I changed fingerprint, registered new fingerprints..but still the issue is not resolved. I cannot use Samsung pass..there should have been an option of password as well to log into samsung pass..this is pain

Re: Samsung pass not accepting fingerprints

PaulM1 — Thu, 20 Apr 2023 19:00:07 GMT

Hi, @Members_0aVOx4H. I appreciate your concern, and can assure you that this matter is being looked into. I have provided a temporary workaround (and a good way to create a backup of your Sign-in info) in the thread below:

https://eu.community.samsung.com/t5/galaxy-a-series/samsung-pass/m-p/7341856#M32141

Please let me know how you get on.