topic Re: Second hand locked by Knox in Galaxy A Series

Second hand locked by Knox

lemonicedtea — Thu, 25 Jun 2020 14:05:39 GMT

I recently bought a second hand galaxy A3 (2017) from eBay. I tried resetting the phone. However, after I wiped out the data, the phone prompted me to enter Knox enrollment credentials of the previous owner. What should I do now?

Re: Second hand locked by Knox

AndrewL — Thu, 25 Jun 2020 14:24:37 GMT

@lemonicedtea: Knox Mobile Enrollment is a zero-touch deployment service that allows users to quickly enroll large number of Android devices to an MDM/ EMM for corporate use. Even if a KME-enrolled device is factory reset, the MDM/EMM software will be automatically reinstalled and the user will be re-enrolled. With this in mind, I recommend contacting the seller directly to discuss obtaining the necessary credentials, or to arrange a refund or replacement. Apologies for any inconvenience this may cause you.

Re: Second hand locked by Knox

lemonicedtea — Thu, 25 Jun 2020 14:54:30 GMT

I've already contacted the seller. If they manage to send me the credentials, will I be able to remove KME from my device? I think a refund or a replacement will be very tedious as I am living in another continent right now.

Re: Second hand locked by Knox

AndrewL — Thu, 25 Jun 2020 15:01:26 GMT

@lemonicedtea: If you're able to confirm the credentials then you will be able to gain access to the device, however as this is an embedded security feature it may not be possible to remove to remove it completely. I understand that it isn't ideal, however it was the sellers responsibility to have this feature removed by their IT department prior to selling it.

Re: Second hand locked by Knox

lemonicedtea — Thu, 25 Jun 2020 15:48:10 GMT

Can a Samsung store get it removed for me? I am fine with going to a Samsung store for the service if I can get rid of KME completely.

Re: Second hand locked by Knox

AndrewL — Thu, 25 Jun 2020 16:41:28 GMT

@lemonicedtea: You can try visiting a Support Centre near you, taking your proof of purchase with you, to see if an engineer can assist you further, however this may not be possible due to it being a security feature, and because the device was purchased on Ebay.

Re: Second hand locked by Knox

lemonicedtea — Fri, 26 Jun 2020 00:41:11 GMT

Thank you for your answers. I've already contacted the seller, and I am sending it back.

Just out of curiosity, how can the seller remove KME if even Samsung store might not be able to do it?

Anyway, thanks again!